BSP Quiz Week 1
BSP Quiz Week 1
Test your knowledge of our basic service principles (BSP) with this engaging quiz! Whether you're a new associate or looking to refresh your memory, challenge yourself with 10 thought-provoking questions.
Key Features:
- 10 multiple-choice questions
- Instant feedback on your answers
- Perfect for all associates in our retail environment
Wich of these is NOT in the Roles and Responsibilities of the Duty Manager? (Fitting Room BSP).
Promoting related products and suggesting alternatives.
Monitor levels of merchandise and direct Service Support Associate as necessary.
Schedule/adjust hours as appropriate to meet the customer needs.
Monitor cleaning standards regularly to ensure consistency.
Associates should be able to advise customers on all elements of fabric care and the details on care labels? (Fitting Room BSP)
TRUE
FALSE
Returned items should be checked to see if the product has gone into markdown? (Frontline BSP)
TRUE
FALSE
Which of these items will you not always find in an Emergency Response Pack? (Frontline BSP)
First Aid Kit
Note Pad and Pen
Torch
Daily Planner
Do we accept the following Currency? (Frontline BSP)
English Pound Sterling Only
ALL Sterling and Euro notes and coins
English Pound Sterling and Euro, but not Scottish Sterling
Sterling and Euro notes, but only sterling coins
What is the correct answer if we are doing IBI and come across missed markdowns? (IBI BSP)
Leave missed Initials, Pull out missed Subs
Leave missed Initials, Leave missed Subs
Pull out missed Initials, Leave missed Subs
Pull out missed Initials, Pull out missed Subs
Socks can be a miss-mate and a split pack? (IBI BSP)
TRUE
FALSE
A white sticker has printed out, with a 99p ending price, while conducting Initials? (Markdown BSP)
Its is a price adjustment and is correct, you should leave item where it is
Your scamp printer has not been correctly set up and sticker should be voided
This is a systems issue and your manager should escalate
All food items should have their 'best before' dates checked by the associate scamping them? (Markdown BSP)
TRUE
FALSE
Which of these is NOT one of our Visual Merchandising Fundamentals?
Sight Lines, Symmetry and Balance
Shopability, Functionality and Enduse
Floor to Wall Presentation
General Data Protection Regulation
Keep it Simple
Volume, Value and Variety
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