chapter 2 quiz 2

Officer Irizarry-Lugo in on scene speaking with a suspect, the suspect is calling Officer Irizarry-Lugo hurtful and racial slurs on scene to hurt his feelings. Officer Irizarry is finding himself to become angry and emotional, what should Officer Irizarry-logo use to aid his response to the suspect?
A chill-pill
Procedural Justice
Implicit Bias
Self-de-Escalation
De-escalation
Awareness of his feelings
Self-Awareness
non-verbal communication
________________ ties into your overall emotional intelligence.
Self-Awareness
Non-verbal communication
Self-de-esclation
Equitable sound of mind
Remembering that we all have_________________________ will help you in your interactions with the public. Always take a moment to assess what ______________________ might influence your actions in any given situation.
Self-Awareness
Non-verbal communication
Environment and Audience consideration
Implicit Bias
Dignity
Respect
Prejudices
Ingnorance
Thoughts
active listening
Officer Chapman is using skills with a victim of a rape, she is using, paraphrasing or restarting, summarizing or repeating, clarifying or asking the victim to explain or repeat a part of the discussion, she is also reflecting by stating the information in a way that allows the victim speaking to know that she not only understands what they said, but she also recognize her feelings and emotions, officer chapman ensures that she allows adequate time for the victim to both comprehend what she has said and be able to understand her, this is a example of using.....
self-talk
implicit bias
active listening
appropriate listening
environment and audience consideration
considerate support
while being aware of your own perceptions, assumptions and limitations, you must also be aware that others have _______________________
your actions and thoughts in mind.
core competencies and active listening skills.
your feelings at hand.
perceptions and assumptions of you
an officer's ___________ __________ to a situation can destroy the goodwill that took years to build within a community.
stupid mistakes
spontaneous reaction
professional reaction
tactical reaction
unprofessional reaction
culturally insensitive response
bad breath
wrinkled uniform
unprofessional response
racist reaction
Corporal Patanjo is dealing with a troublesome group of juveniles who are trying to fight, before things become physical, corporal patanjo knows his goal is to manage the conflict and either temporarily or permanently resolve the situation before it escalates, this is a example of ....
putting those bad ass kids in check
de-escalation
managing conflict
using effective communication
giving clear and specific directions
conflict resolution
intervening a conflict
diffusing the incident
Sgt. Willdigg is maintaining a common level of eye to eye contact that two people have when conversing, this is commonly known as .........
locked eyes
a break of gaze
mutual gaze
eye contact
not backing down
a tactical stare contest
Officer dunston enjoys recruiting candidates, he chooses to display professional conduct or show respect for others, this can be known as a example of
biased free recruitment
intigrity
fairness
hospatallity
courtesy
professionalism
miscommunication happens for different reasons: _________ ___________ ________________
unclear expression, communication barriers, or a failure to understand the other person's needs
lack of eye to eye contact, use of slang words, and lack of education
non-willingness to listen, lack of listening skills and unclear expression
lack of mutual gaze, lapse in communication and implicit bias.
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