Customer Centric
Customer Centric Quiz
Test your customer service skills and understanding of customer-centric practices with our engaging quiz! This quiz challenges you to recognize essential techniques that enhance customer interactions and overall satisfaction.
- 10 thought-provoking questions
- Identify key customer service strategies
- Learn how to improve your communication skills
Customer states they were injured. You respond with-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
The caller mentioned earlier in the call their car was blue, therefore you don't ask on the vehicle damage screen. You have practiced-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
When addressing the call you say "Okay John, now we need X,Y,Z." You are practicing-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
When the customer is from FL and asks where you are from, you respond with PA mentioning "FL sounds a lot better than PA right now." You are being-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
You tell the customer they can view and track their claim online at LibertyMutual.com. You just-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
When you thank a customer for choosing Liberty Mutual. You're giving the customer-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
You tell the customer they will get a call in 3 business days on a high complexity claim. You just-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
The caller states they are having a bad birthday because of this accident. You respond with "I'll make this easy and fast so that you can get back to enjoying your birthday." You've picked up on-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
You tell the customer that our GRN's provide the best quality service, make them a priority and we warranty the repairs. You just-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
You cycled back to the GRN and advised we need the LM estimate and have an appraiser on site who will call you in 4 business hours. You demonstrated-
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
Empathy
{"name":"Customer Centric", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your customer service skills and understanding of customer-centric practices with our engaging quiz! This quiz challenges you to recognize essential techniques that enhance customer interactions and overall satisfaction.10 thought-provoking questionsIdentify key customer service strategiesLearn how to improve your communication skills","img":"https:/images/course2.png"}