What Should YOU Do?
Attendance Management Quiz
Welcome to the Attendance Management Quiz! This quiz is designed to help you understand the key policies and practices related to employee attendance and time management. Whether you're a supervisor aiming to enhance your team's performance or just looking to test your knowledge, this quiz will provide valuable insights.
- 12 engaging questions
- Multiple choice and checkbox formats
- Instant feedback on your answers
When is it acceptable to process a MSS?
When a rep wants to extend their lunch
None of these answers
Prior to the new hire's start date
When a rep has an attendance occurrence
What system MUST be updated prior to the next day to avoid timecard issues?
Verint
Time off Tracker
Marvin
Time Reconciliation Tracker (TRT)
Admins use this to update information for new hires.
Attendance Fluid
Master Planner
Destination New Hire
HrExpress
During the first 3 weeks you must update attendance comments here.
Prolink
Marvin
Attendance Database (IBM)
NH Attendance Fluid
2 attendance occurrences will result in a written warning.
True
False
This is the most used site/system for CRM Supervisors.
Attendance Database (IBM)
NHO Operations
Verint
Prolink
This is used to confirm Day 1 attendance.
Destination New Hire
Attendance Database (IBM)
Attendance Process
New Hire Attendance
During the first 3 weeks you must update attendance comments here.
Marvin
KMS
NH Attendance Fluid
Attendance Database (IBM)
What would you do if your rep advised you that they are having anxiety when taking calls?
Encourage and motivate
Provide resources for mental health
Have an empathetic discussion to better understand
Update the interaction in Marvin
All of the above
Rep is allowed to schedule same day PTO to avoid an attendance occurrence.
True
False
Your rep missed 3.5 hours of classroom training. What should you do?
Seek to understand, then decide how to move forward
Nothing
Place them on a final written warning
Send an email only
If your rep has been MIA for the last 2 days, what should you do?
Assume they quit and submit a request to terminate
Let the trainer find out what happened
Send an urgenct email advising them to contact you asap
All of the above
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