CSR basics
Test Your CSR Knowledge
Are you ready to challenge your understanding of Customer Service Representative (CSR) basics? This quiz is designed to help you brush up on critical knowledge surrounding service areas, membership plans, and procedures relevant to our operations.
You will cover topics such as:
- Service areas
- Membership costs
- Warranty information
- Authorized contacts
What service area is Henderson, KY in?
Louisville
Evansville
Lexington
Bowling Green
Cincinnati
How much does the Whole Home Membership plan cost?
$24.99/mo
$19.99/mo
$14.99/mo
$9.99/mo
We do Electric work in EVV.
True
False
What information needs to be gathered when setting up a Rental Property account and dispatch?
Primary address
Service address
Who will be at the property?
Who is responsible for payment?
All of the above
What does the middle number mean if the warranty is 1/5/10?
Labor warranty
Parts warranty
Major Component warranty
Date of installation
Who pulls permits for Cincinnati?
Daniel Young
Andrew Edlin
Miranda Saffel
Jessica Brooks-Geary
Anissia Daniels
Check all people that are authorized to schedule appointments.
Owner
Spouse
Contractor
Power of Attorney
Neighbor
Buyer's realtor
Roommate
Tenant
Fiancee
Seller's realtor
Check all types of services where a PCC can be scheduled.
Electric
HVAC service call
Plumbing
HVAC new equipment estimate
Check all services where trip charge can be waived to book the call.
Electric
HVAC service call
Plumbing
What dollar amount are CSRs authorized to refund if it will resolve/avoid a complaint?
$80
$249
$100
$0
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