CSR/DISP Quiz
CSR/DISP Knowledge Challenge
Test your knowledge and skills in Customer Service and Dispatch with our engaging quiz designed specifically for HVAC professionals. This quiz consists of multiple-choice and open-ended questions to assess your understanding of important protocols and emergency situations.
- 10 Questions to Challenge Your Expertise
- Understand Key Areas of Service
- Boost Your Confidence in Customer Interactions
Which area do we not cover?
Austell
Lithia Springs
Emerson
Snellville
How much does the HVAC Diagnostic Fee cost?
No Fee
$149
$49
$249
HVAC does Duct Cleaning
True
False
A customer calls in and is having issues with services from 5 days ago, which appointment would we book?
WARRANTY
RECALL
A customer calls in and is having issues with services from 14 days ago, which appointment would we book?
WARRANTY
RECALL
A customer calls in needing a simple fixture upgrade, when would you book this call?
2-3 days out
Per booking directive
Ask dispatch
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