FBA Case Management Quiz
FBA Case Management Quiz
Test your knowledge and skills in managing FBA shipment cases with our comprehensive quiz. This quiz consists of 10 carefully crafted multiple-choice questions to help you understand the nuances of resolving FBA-related issues effectively.
- Assess your problem-solving capabilities.
- Enhance your familiarity with FBA protocols.
- Gain insights into best practices for seller interactions.
The seller didn't provide a shipment ID, You:
A) Spoof into the account and locate the shipment id
B) You set the case to Pending Merchant Action
C) You ask the seller to reconcile the shipment after finding the shipment id from seller centra
Overage accounted for : 8 units || Overage requiring research: 5 units || Missing Units requiring research: 12 units || Missing Units accounted for : 3 units || What are the total number of units requiring research ?"
14
12
17
20
5. Will a reconciliation request affect the available inventory?
Yes
No
13. What do you do when value of products is < 15 EUR / 30 AUD and what would you annotate?
Reimburse the seller
Reimburse and annotate #lowvalue
Annotate low value
When will we create an outbound case?
Seller provided multiple FNSKUs
Seller provided multiple shipment IDs
Seller's concern is regarding FBA issue
If we have more than 1 shipment ID to investigate on the same case, we:
A) create a new outbound case in PAA
B) create a new outbound case in WIP
C) action all the shipment id's
D) inform the seller to create a new case for the additional shipment id's
6.What is a PO ?
Product order
Purchase order
Pending order
Pre-order
12: Please provide the PO ID for FBA15D34SZ4M(EU).
837885HD
837885
1600388
TO6EH
If the total missing value is $50 and the missing value for each individual unit is $10, can we consider this as a low value case ?
Yes
No
The seller has 4 SKU's missing on FBA Shipment ID FBA15CWCNZWN. The seller requests investigation on one SKU but doesn't acknowledge the other SKU'S. Do we:
A) Research all the SKU's since seller has not specified anything for them.
B) Research only the SKU asked for by the seller
[November 9, 2020, 7:52 PM] R, Abhiram: c) Set to PMA for more clarity
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