H&M Recapitulation

A digital illustration showcasing H&M support staff engaged in troubleshooting tasks, surrounded by various tech devices like scanners, phones, and computers in a vibrant and organized office environment.

H&M Support Knowledge Quiz

Test your knowledge and expertise on various support processes related to H&M operations. This quiz covers troubleshooting, incident management, and specific protocols in the H&M ecosystem.

By participating, you will:

Enhance your understanding of H&M support protocols.
Identify key contacts and resources for troubleshooting.
Prepare for real-life scenarios in the H&M environment.

16 Questions4 MinutesCreated by ResolvingIssue47

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What steps should be performed if NGS Bluebird scanner is not connected to Ljustero WiFi?

If user cannot confirm boxes/articles in SIM portal even after troubleshooting, which assignment group should assist us?

HM RO DMI will reject our incident if template doesn't contain:

Explain at least 1 out-of-scope case and what should be done by FJ SD agent.

Name troubleshooting steps that should be performed with black-screen till.

Which company in Slovenia provides internet services to H&M stores?

How FJ SD assists with new EFT or new phone registration?

Which assignment group should remain if the incident is raised by WebMethods Integration User?

Troubleshooting steps if POS scanner is not working?

Which information should be requested from KAZAN before raising Jira/Extenda ticket?

Which portal receives data from Customer Counter? What 3rd party should assist us if data is missing and troubleshooting doesn't help?

If FJ SD calls to check if the issue is solved and there is no answer, what procedure should be applied?

Which team should be contacted via AWS if the store faces a P1 incident?

If some apps are missing in NGS Bluebird scanner, should FJ SD route a ticket to H&M IT or to HM RO DMI?

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