Funds Availability Policy Changes
Funds Availability Policy Insight Quiz
Welcome to the Funds Availability Policy Insight Quiz! This quiz is designed to gather insights on members' experiences and perceptions regarding the Funds Availability Policy at Navy Federal Credit Union. Your participation will help us understand how our policies affect our members and identify potential areas for improvement.
- Share your experience with our Funds Availability Policy.
- Provide valuable feedback that can shape future changes.
- Your input can help enhance member satisfaction.
Do you address Funds Availability w/Business Members?
Yes
No
How often are Business Members negatively affected by recent changes in the Funds Availability Policy?
Daily
Weekly
Monthly
Rarely
Never
Did the Member indicate if they consider the Funds Availability Policy as a factor in maintaining their NFCU accounts?
Yes
No
Unsure
How much was the deposit that raised the Member's concern?
$225-$2500
$2500-$5000
Over $5000
Unsure
No deposit was made
How long was the Member willing to wait to receive funds?
Same day
24 hours
48 hours
3-5 days
Unsure
Did the Member verbalize how NFCU's Funds Availability Policy compares to others?
Yes
No
Unsure
Did the Member indicate any dissatisfaction with the previous or current policy? (Select all that apply)
Yes - Current
No - Current
Yes - Prior
No - Prior
Unsure
Did the Member state which Financial Institution provides a preferred policy?
Yes
No
Unsure
Do you feel a more competitive policy will enhance the Member experience?
Yes
No
Unsure
How many affected accounts either did not open or have been closed since the current policy was enacted?
None
Less than 5
More than 5
Unsure
Do you feel returning to the pre-COVID policy will enhance the Member experience?
Yes
No
Unsure
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