Vodafone Mini Quiz2
Vodafone Retention Ticket Quiz
Test your knowledge about Vodafone Retention Ticket processes with our engaging mini quiz! This quiz is designed for employees to enhance their understanding of key policies and procedures.
- 10 multiple choice questions
- Relevant for customer service representatives
- Improve your retention ticket resolution skills
What is the SLA for a Retention Ticket Resolution?
24h
48h
72h
96h
What is the escalation matrix for Retention Ticket delay?
Send email to receipent as per the Seibel id Assigned to Ticket?
Send to Telesales TLs
Send to your line manager
Take action to avoid delay
What is the process in case a customer complained against a rude collection call?
Send email to collection Manager
Check the agent concerned and send them an email
Raise a technical TT to CMT
Raise an Non technical TT to Collection LOV
What the process for a Reimbursment qatari requesting migration to prepaid?
Advise to visit the store for verification
Raise retention TT
Send email to account manager
Take action after checking the requirments
What is the process for a choosers request to migrate 5 lines to prepaid?
Send to your line manager
Email us on business.care@vodafone.com
Email AM assigned to the account
Email AM assigned to the account and HOD for aprouval
What is the process in case a customer has the wrong segment on their account?
Send email to credit control to correct the segment type
Send email Fullfilment team to correct the segment type
Corerct the segment type manually and send email to TL
Send email to activation team to correct the segment type
What is the max period of Promise to pay given to SOHO and SME accounts?
1 DAY
3 DAYS
5 DAYS
7 DAYS
How is the promise to pay day is calculated?
24 hours from time of resuming
From time of resuming untill midnight
12 hours from time of resuming
20 hours from time of resuming
What is the process if the chooser is requesting access to the business portal dedicated to company-paid accounts?
Send an email to business activation
Send an email to digital team
Send the request to Business.care@vodafone.com
Send an email to your TL
What is the process for adding free addons?
Retention tools
Use the available addons on the system
Subject only to broadcast and formal comunications
Verbal aproval from TLs
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