Attendant Quiz
Attendant Training Quiz
Welcome to the Attendant Quiz! This comprehensive quiz is designed to test your knowledge and understanding of the essential policies and procedures for attendants. Whether you're new to the role or looking to brush up on your skills, this quiz will help you identify key aspects of your responsibilities.
- 27 multiple choice questions
- Covers a variety of topics related to passenger service
- Perfect for training and certification
A Passenger can request Avis drop off in Austin, Houston, and Dallas.
TRUE
FALSE
How many times are you required to offer the snack tray each leg?
1
2
3
4
ID's are required even for children traveling with their parents.
TRUE
FALSE
We do not allow dogs.
TRUE
FALSE
Why did we stop offering alcohol as an amenity?
We lost our liquor license.
We violated TABC rules and are on a probationary period.
It costs us too much.
TABC only allows businesses with a permit to offer alcohol whether it's complimentary or sold.
When playing the safety video you should do your regular announcement then play the video.
TRUE
FALSE
When is the appropriate time to give your final announcement?
30 minutes before arrival
5 minutes before arrival
45 minutes before arrival.
15-20 minutes before arrival.
If you only have five passengers all day long you do NOT have to turn in your items used/needed email.
TRUE
FALSE
If you get to the Terminal early it's ok to go ahead and clock in early too.
TRUE
FALSE
How should you offer our muffins?
Toss a few extra ones in the snack basket and if they want one they will get it.
Offer the option when serving the snack basket. Open the package up and place the muffin onto a small plate with a napkin and fork.
Don't offer them, just pretend we are out if anyone asks.
What should you do if you are working the late shift and realize your coach is out of water?
Check the other bus when you get in for the night and borrow some if available. Contact the next crew to let them know to buy some water on their way in.
You have a family boarding with a baby and a two year old. What do you do?
Allow them to board. They brought car seats and paid for all seats.
Tell them we don't allow kids and kick them off the coach.
Politely tell them our age policy and ask them to please call the office if they have any further questions or concerns.
Apologize and say we cater to business travelers, not families.
Are passengers allowed to bring their own alcohol on board?
YES
NO
You have a passenger who is constantly asking you out on a date. How do you handle the situation?
Start wearing a fake ring everyday and tell him to buzz off because you're obviously married.
Tell him you're flattered and ask him when he is available.
Tell him you're flattered but you're at work and don't think it's appropriate.
Slip him your phone number when no one is looking but keep it on the down low.
What time should you start boarding?
15 minutes before departure.
When you're good and ready.
5 minutes before departure.
As soon as possible.
10 minutes before departure.
You have a passenger who wants to move to a different seat. What do you do?
Don't let them move.
Tell them to choose any seat they want.
Tell them to hold their horses and calm down.
Ask them to choose another seat but let them know that the seats with the menus are already reserved by other guests.
Someone is talking really loud on the phone. What should you do?
Give them a card and a chocolate and hope they take the hint.
Bring them a headset and politely show them how to use it while explaining that their voice is carrying.
Offer them the conference room while they make their phone call.
Let them know they can book the whole conference room since they are so loud and irritating.
You have a passenger who is visually impaired. What should you do different?
Nothing. You aren't required to change protocol.
Describe to them where their nearest exits are. (One row behind you is the closest window exit)
Describe to them where the restroom is. (Four rows behind you on the right is the restroom).
Tell them what you have to offer from the snack basket.
One of your passengers wants two meals. What do you say?
Let them have it. Sometimes it goes to waste anyways.
Apologize and explain we only have a limited amount on board each day for lunch and dinner.
It's Sunday and you're doing a full inventory. You're decide to only write in what we need and leave the rest blank. Is that ok?
YES
NO
It's ok if you are late due to unavoidable traffic?
TRUE
FALSE
Customers are allowed to help themselves to snacks while they are passing through the galley?
TRUE
FALSE
Who has to unclog a toilet while you are on a trip?
The Driver
The Attendant
Hazmat team
If you only have 1 passenger you can play the TV's or XM satellite radio over the loud speakers for them if they like.
TRUE
FALSE
Extra snacks can be stored in the cargo bay below.
TRUE
FALSE
It's departure time and you're missing one passenger. What do you do?
Leave on time and check in all other passengers on the Vonlane passenger manifest.
Tell the driver to wait. You recognize the name on the manifest and it's a regular.
Call the office for advice.
A passenger requests a different channel. You can't get it to change. What is your next step?
Apologize for the inconvenience but explain that something must be broken because you aren't able to change it today.
Get out the Attendant Manual and go through the the trouble shooting section to correct the problem.
Just call the office because you're tired of messing with it and don't have the patience to read the manual.
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