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SD Bi-weekly Process Assessment

A new Alorica WAH agent Employee call the Service Desk because it says that his/her account is disabled. What should you advise?
Call PAL
Create an INC ticket and enable account
Refer to HR to check employment status
Instruct to complete the "Welcome Email," proceed enabling
For security badge request; If the request is for creation of multiple badges, are we allowed to assign it under one employee's name?
True
False
Provide 2 information that needs to verify before processing a request for Toyota Clients.
Date of Birth
Employment Date
Manager's Name
Favorite Color
For re-assignment of facilities-related RITM and INC tickets, what is the correct assignment group for the Latin American Region?
Facilities LATAM
Facilities Management
Facilities RRT
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