Wolfpack/Goon Squad Team Quiz
Wolfpack/Goon Squad Team Quiz
Test your knowledge about Humana plans and member services with the Wolfpack/Goon Squad Team Quiz! This quiz is designed to help you understand essential information regarding Medicare-Medicaid plan health benefits, prescription drug benefits, and more.
Participate in this engaging quiz to see how well you know the details!
- 12 questions to challenge your knowledge
- Multiple choice and true/false questions
- Great for team building and learning
If you are transferring a member to DMS for a new PDP plan, which number do you use to transfer?
877-561-1820
1791002
800-984-9095
1600253
Are you the right person to answer questions about Humana Gold Plus Integrated Medicare-Medicaid Plan Health Benefits?
Yes
No
If you are transferring a member to DMS to get info about a MA/MAPD plan, which number do you provide to the member?
877-561-1820
1791002
800-984-9095
1600253
Will every member receive a printed copy of their 2020 Prescription Drug Guide?
Yes
No
If a member has already enrolled in a 2020 MAPD plan, and then calls to disenroll from their 2019 MA plan, should you transfer and if so, to what department?
Transfer, DMS
Transfer, Disenrollment
Do Not Transfer
Are you the right person to answer questions about Humana Prescription Drug Benefits?"
Yes
No
If a member calls and has questions about their 2020 WalMart plan, and you see that the member is already enrolled in the WalMart plan for next year, can you discuss their 2020 plan benefits?
Yes
No
Before transferring a caller to DMS, should you advise of the technical issues with transferring and recommend that they call DMS on their own?
Yes
No
True/False: All PDP member's ID Cards will have a new plan listed on them?
True
False
Are you the right person to answer questions about Humana Health Benefits?
Yes
No
True/False: The Louisville Cardinals are the best team ever?
True
False
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