WSDOT IVR & TELEPHONY Sec1-2.9
WSDOT IVR & Telephony Quiz
Test your knowledge about the WSDOT IVR & Telephony system with this engaging quiz. Discover important features, fun
Key topics covered:
- Concurrent sessions support
- Call handling and options
- Customer service availability
All calls received, regardless of type, are answered initially by the ________ IVR application.
Good To Go
Etan
WSDOT
The IVR provides a ________number for all successfully processed payments.
Trasaction
Conformation
Payment
A caller can not select the option to transfer out of the IVR for agent assistance at any time. (True or False)
True
False
Callers receive a special recorded message when attempting to transfer to the CSC during business hours. (True or False)
True
False
CSRs are available to receive calls at the main CSC location 7 am to 7 pm Monday through Sunday. (True or False)
True
False
CSC Mailing Location : Select One
707 South Grady Way Suite #200, Renton, WA 98057
18910 28th Avenue West, Suite 106, Lynnwood, WA 98036
P.O. Box 34562 Seattle, WA 98124-1562.
Gig Harbor WIC location:
5801 Soundview Drive, Suite 50, Gig Harbor, WA 98335
5801 Soundview Drive, Suite 50A, Gig Harbor, WA 98335
5801 Soundview Drive, Suite 50B, Gig Harbor, WA 98335
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