Max Dialler Quiz
Max Dialler Knowledge Quiz
Test your knowledge about the Max Dialler system with our engaging quiz. This quiz is designed to help you understand essential features and concepts related to audio files, callbacks, and call management.
- 10 questions to assess your understanding
- Multiple choice and checkbox formats
- Learn while you play!
What type of file does data need to be in order to be imported on the dialler?
XLS
PDF
CSV
TXT
I want my agent to set a callback that will stay with them and prompt them when the call is due, what sort of callback should they set?
Preview
Manual
Private
Public
On web agent when doing a transfer, what transfer types allow a warm transfer?
Address Book
Skill
User
Workflow
Where do I change the hold music customers hear on the system?
CTU admin
IVR editor
Plans
Recording playback
What is a burn?
A call that has been added to the DNC incorrectly.
A call where a final is given under the minimum handle time.
An IRATE inbound call where an agent has been insulted.
A very promising lead when called did not result in a sale.
How do I determine when an inbound call counts as an abandoned call?
A customer called inbound and hung up
When no agents are in the queue
When a call hangs up in queue after the abandon threshold
When a call hangs up in queue before the abandon threshold
What is a drop call?
A call that did not connect when called outbound
When an agent and customers connection cuts out on the call
When a customer answers an outbound call but the agent is no longer ready
When a agent drops something on their desk during a call
What is the Max Contact slogan?
We provide you maximum contact
Better by design
Data handling the way it's meant to be
We help connect
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