PRODUCT KNOWLEDGE #3

A vibrant image of various vehicles, service equipment, and a quiz setting, emphasizing automotive service knowledge and vehicle types.

Test Your Product Knowledge

Welcome to the Product Knowledge Quiz! This engaging quiz is designed to enhance your understanding and proficiency in key product-related areas. Answer questions about vehicle drive trains, service calls, and essential company protocols.

  • Challenge your knowledge with multiple-choice questions.
  • Track your score and improve your expertise.
  • Perfect for individuals in the automotive and service industry.
12 Questions3 MinutesCreated by KnowledgeGuru517
Which drive train needs dollies?
AWD
FWD
4WD
RWD
Only if IV can't shift out of park
When do we do a CASH CALL?
Coverage w/ OOP
Coverage w/o OOP
No coverage
What information do we provide to an SP when we call for a ETA?
Full location of NI
GOA
Street of location
State and City of location
Zip Code
NQR
Which are the only two services that you can combine in a SO?
Tow
Jump Start
Lockout
Dollies
Fluid Delivery
Taxi/Hotel
For an Accident Program what services can we offer?
Locksmith
Tow
Winching
Concierge
What does OOA stands for?
It is MANDATORY read the CC Quest script?
YES
NO
DEPENDING
What company is linked to AMIGO?
No one
DOWC
Endurance
Secura
Do we always need to offer the NQR for winching?
Yes
No
Which extension we dial to get a supervisor
201
310
209
211
Which options would you choose if an SP states that service is OOA?
Negociate Deadhead Miles
Negociate GOA
Negociate OOP
Reject SP as NON-ISSUE
ALL OF ABOVE
NON OF ABOVE
Which are the steps to follow if call is disconnected?
Call NI 3 times and leave voice mal
Call SME
May affect ETA
Never call NI
Still dispatch SO because NCLB
Depending in which stage of the call you are working with
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