ADM 201 Questionnaire Set A

What are three considerations when a user is importing data via Data Loader? Choose 3 answers.

Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object. What should the Administrator do to accomplish this task?

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue-North, South, East, or West. Customer Cases that do NOT meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?

Customers are requesting custom colored containers, which are NOT currently part of the standard inventory. Management has decided to add custom coloring as an add-on item in Salesforce. Which action should the Administrator take to allow sales users to add custom coloring to the total Opportunity Sale?

The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout? Choose 3 answers.

How can an administrator capture custom lead data on the converted contact when converting a lead?

Which three types of customization can be done on Activities (tasks and events)? Choose 3 answers

Salesforce users have a session timeout of 12 hours. Management is requesting that the session timeout be increased to 24 hours and that the inactive users are logged out at that time. How should a System Administrator accommodate this request?

A new custom object called Manufacturers has been created for Universal Containers. Where should a System Administrator adjust how the object appears when it is found in the global research?

Universal Containers wants to ensure that its org is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure? Choose 3 answers.

How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?

Universal Containers wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an Administrator configure the Case management process to implement this requirement?

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements? Choose 3 answers.

Users create expense reports and attach receipts in an Expenses app before submitting them for approval. What should the Administrator consider from a User's perspective when enabling this App for Salesforce Mobile?

Which two types of record access could an administrator grant through sharing rules? Choose 2 answers.

The VP of Sales is using the Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward in the sales process. Which feature should the System Administrator use?

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers.

A sales manager at Universal Containers wants to rename and delete dashboards in the California Dashboards Folder. How should a System Administrator accomplish this? Choose 1 answer.

What is the maximum number of objects that can be added to a custom report type?

A salesforce user at Universal Containers has been deactivated. What will happen to the records the user owns in Salesforce?

Which two types of records can be transferred from one user to another user during a mass transfer of account records? Choose 2 answers.

Universal Containers has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?

What are two Validation Rule Fields? Choose 2 answers.

What are two capabilities of the content delivery feature of Salesforce Content? Choose 2 answers.

Which two statements about products and price books are true? Choose 2 answers.

What are two valid assignee options when configuring Case Assignment Rules? Choose 2 answers.

What are two features of Knowledge? Choose 2 answers.

What are two considerations when configuring workflow rules? Choose 2 answers.

In which two places should cases be assigned when case assignment rules are being set up? Choose 2 answers.

Which two actions can be completed with a workflow field update? Choose 2 answers.

A system administrator wants to ensure that unique data is always input into a specific field. Which two field properties should be configured? Choose 2 answers.

Universal Containers needs to upload 1 million new Account records to Salesforce. What should the Administrator recommend to perform this data upload?

Sales users need an easy way to let their colleagues know when they go on vacation. How should the Administrator accomplish this task quickly?

What are two valid use cases for Salesforce Communities? Choose 2 answers.

Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?

Which three settings are controlled by a user's profile? Choose 3 answers.

A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. How should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

Which set of standard objects are children of the Account object in a many-to-one relationship?

A series of new report folders has been created. Which set of folder sharing options are available in Salesforce Classic to assign these new folders to the appropriate Salesforce users?

Which three standard chart types can be placed on a Salesforce dashboard? Choose 3 answers.

An administrator has been asked to give all users in the Marketing User profile the View All permission for Campaigns. Which two ways can this be accomplished? Choose 2 answers.

A Lightning for Outlook layout can be assigned to which two options? Choose 2 answers.

What does campaign influence allow a user to do?

Universal Containers wants to understand all of the configuration changes that have been made over the last six months. Which tool should an administrator use to gather this information?

Which two ways allow a sales user to relate an opportunity to a campaign? Choose 2 answers.

Which two settings can a system administrator enable in the User Interface Setup? Choose 2 answers.

Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?

Which three features can automatically create a Case? Choose 3 answers.

A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC? Choose 2 answers.

Which two statements are correct regarding an approval process? Choose 2 answers.

A Universal Containers (UC) Administrator has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time. Which step should the Administrator take to make this page the default view of the UC app for the Sales team without impacting the Support team?

What is a valid organization-wide default option for the Account object?

The sales users at Universal Containers need to view their Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?

Universal Containers uses a Private access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access? Choose 2 answers.

Sale reps are supposed to create a record on a child object of Opportunities called Survey Request when an Opportunity is moved to Closed Won. The VP of Sales Operations has indicated that this doesn't always happen, or the rep doesn't populate all fields correctly. The System administrator has been asked to remove permissions from Sales to create these records and automate record creation. Which tool should be used?

Which two feature licenses can be assigned to a user record in Salesforce? Choose 2 answers.

Universal Containers (UC) is rolling out a new approval process. As the last step in the process after an Opportunity has been approved, UC wants to send a contract to its customer for signature. What should an Administrator suggest to implement this functionality?

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements? Choose 2 answers.

What are two considerations when configuring the lead conversion process? Choose 2 answers.