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LA QUINTA BRANDON WEST QUIZLET

What is the first thing we do upon check in
Greet the guest
Ask for ID&CREDIT CARD
Ask them if they need anything
Just stare.
What gift do we handle out to reward members of Wyndham?
Nothing.
A bag of chips & water
A water bottle
Candy
When there is an issue with a guest you must
Resolve it as soon as possible
Call management
Figure out what the issue is first before you make a decision.
Let them know a manager will be there in the morning.
What is our pet policy???
1 pet $25 2 pets $50.00 per entire stay
1 pet $25.00 2 pets $50.00 per night.
No pet fee.
After a guest has checked in and has been in the room for 30+ minutes and they decide to leave and ask for a refund do we refund the money back?
Yes they do get a refund.
No they do not get a refund.
How old do you have to be to check in our hotel?
21+
16+
18+
25+
When do we switch a guest to a different room?
When there is an issue with the room.
When guest request.
When the tv does not work.
When something doesn't work.
On a 3rd party reservation we post payment on folio?
Primary folio
No print folio
Folio 1
Folio 2
Do we charge any incidentals?
Yes
No
Smoking fee is?
$250.00
$150.00
Breakfast hours weekdays are?
6am-9am
6am-10am
Does ID have to match credit/debit card?
True
False
Do we authorize payment without the credit/debit card being here if we preauthorize?
True
False
How do we send credit card authorizations?
Via email
Via fax
Via phone
What is our check out time?
10am
Noon.
11am
9am.
We must treat guest how we would like to be treated.
True
False
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