CRM & MH & BIRTHDAY BENEFIT
CRM & Mission Happiness Quiz
Test your knowledge on Customer Relationship Management and the benefits it brings, especially during birthday celebrations! This quiz covers important aspects of CRM systems, birthday point credits, and measuring mission happiness for staff and customers alike.
- Understand the advantages of effective CRM.
- Learn how birthday points can enhance customer loyalty.
- Discover the metrics used to gauge mission happiness.
WHAT IS THE BENEFIT OF CRM ?
A- CUSTOMER RELATIONSHIP
B- BIRTHDAY POINT
C- BRAND OFFER MASSAGE SEND
BIRTHDAY WISHES
HOW MUCH POINT CREDIT TO BIRTHDAY CUSTOMER
1500 POINT 750 RUPESS
1000 POINT 500 RUPESS
2000 POINTS 100O RUPEES
1000 POINTS 1000 RUPEES
HOW TO MEASURE MISSION HAPPINESS HI
PROMOTERS / DETRACTOR
PROMOTERS / PASSIVE
DETRACTOR / PASSIVE
PROMOTERS / PASSIVE / DETRACTOR
WHAT IS THE BENEFIT OF MISSION HAPPINESS
LOSS OF SALE
STAFF KNOWLEDGE
STORE ENVIRONMENT IMPROVEMENT
ALL THESE THREE
WHAT IS SLAB IN CRM CARD?
SILVER BELOW 10000 / GOLD ABOVE 10000 TO 29999 / PLATINUM ABOVE 30000
SILVER BELOW 15000 / GOLD BELOW 15000 TO 30000 / PLATINUM 30000 ABOVE
SILVER BELOW 7500 / GOLD ABOVE 7500 TO 30000 / PLATINUM ABOVE 30000
WHAT IS THE BENEFIT OF MISSION HAPPINESS IN STAFF?
GOOD CUSTOMER SERVICE FEEDBACK GIVEN BY CUSTOMER
DEMAND PRODUCT INFORM TO CUSTOMER BY OUR CCA
MISSION HAPPINESS WALL OF FAME GET BEST CCA
ALL OF THESE
WHAT ARE THE DATA NEED TO BE COLLECT BY NEW CRM?
BIRTHDAY / CONTACT NUMBER / MAIL ID / GENDER
BIRTHDAY / CONTACT NUMBER / MAIL ID / NAME
BIRTHDAY / NAME / MAIL ID / GENDER
NAME / CONTACT NUMBER / MAIL ID / GENDER
ONLY IN BIRTH DAY MONTHS BIRTHDAY POINT BE CREDITED?
YES
NO
CAN REDEEM CRM POINTS IN EOSS TIME?
YES
NO
CUSTOMER NOT USE IN BIRTHDAY POINT IN BIRTHDAY MONTH POINT WILL CARRY FORWARD
YES
NO
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