Maintenance Check 5/25 - 6/1 | Take the Quiz

What is the first thing you should do if a user/client asks if they can call in?

Say yes and give the number

Say yes and check if their number is saved into the system

Say yes and say you can call them

It's okay to have <5 unread rooms in Hosting

True

False

If you want to find all the hosting rooms that have been unread, how can you do that?

By asking your manager to send you a list of the rooms

By clicking the 'unread' check box while in the hosting tab

By asking Liron to get all the rooms from the query

If you're asking a phone user for their email, you should ask them to spell it over the phone

True

False

If you want a phone user to text you their email address, they can text the number that they called

True

False

Clients/Users have easy access to the coaching plans and have the "hearts icon" on the top left corner just like coaches do

True

False

If a user/client types this number: 07735234789 and they're from the UK, how would you set that number? hint: google for uk country code. Please write out the command exactly as you would on the site

What command would you type to show the webinar link?

Clients pay for the session up front when scheduling appointments

True

False

If a client has an appointment and negative hearts, what should you do?

Start the timer

Tell them that they need to buy a coaching plan first and then you can start the session

Continue letting them borrow hearts (go more into negatives)

If a client was in negative hearts because they set up an appointment, and then buy a bundle and it evens out to 0, the hearts will go negative once the appointment session starts

True

False

If a phone user wants to become a client and pay with paypal, what command should you use to send him/her to the site and to the payment wizard?

Where can a client find the link for their session history?

Settings in user menu

Get Coaching in user menu

If a client is telling you they've thought of hurting themselves in the past, but dont think like that anymore, what command should you use?

If you have already used /pitch and need to get they payment wizard up again (without the email part), its okay to use /pitch again

True

False

Maintenance Check 5/25 - 6/1

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