Hearing Aid Day One Review Quiz
Hearing Aid Day One Review Quiz
Test your knowledge and understanding of our hearing aid services with this engaging quiz! Designed for both new and experienced team members, this quiz will help reinforce your learning and ensure you're well-prepared to assist our customers.
Key Features:
- Multiple-choice questions
- Interactive format
- Immediate feedback on answers
What is the name of our company?
Hear Better Today
Hearing Aid Specialists
Senior Help Advisors
Senior Health Advisors
What do we sell?
Hearing amplifiers
Care Credit
Hearing Aids
Information on hearing aids
What is considered a sale?
Successfully obtaining a credit card, payment date, and transferring
Obtaining credit card and transferring
Transferring a customer
Only after the payment is processed
What is "In house" financing?
Obtaining a credit card number
Setting up a subscription with recurring payments
Financing with APR attached
Loan through the "inside" of a bank
In which instance are we able to say "FREE?"
NEVER!
Only "Risk Free"
If we are losing the sale
If the call is not recorded
In which instance must you state the call is recorded?
At the beginning of a call, call backs, and when a new person comes on the line
At the beginning of a call, but not if the customer speaks first
On any call back, unless you just hung up with the customer
If a new person comes on the line, unless it is a spouse
When is a customer disqualified?
If they don't have insurance
If they are under 65
If they are calling for someone else
If they have no interest at all
When are the hearing aids shipped out?
As soon as the call has ended
Once the down payment is collected
When we transfer
They already have them, we are calling to collect payment
What is the payment called?
"Risk Free" trial
Donation
Refundable deposit
There is zero down
What is the expected closing percentage daily?
20%
8%
16%
5%
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