PL-200

1. The owner of a company needs to know who signs into the system. You need to ensure that the owner can view the user audit logs. Where does each action need to be performed? To answer, select the appropriate options in the answer area. Activate user auditing:

2. The owner of a company needs to know who signs into the system. You need to ensure that the owner can view the user audit logs. Where does each action need to be performed? To answer, select the appropriate options in the answer area. View the user audit logs:

1. You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps. Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Guide the user with the actions to take:

2. You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps. Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Ensure user interaction in manageable steps:

1. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:

✑ Be triggered when a condition is met.

✑ Run immediately.

✑ Perform an action when a condition is met.

You need to create a workflow that automatically sends emails based on a mail merge template. To answer, select the appropriate configuration in the answer area.

 

Be triggered when a condition is met:

2. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:

✑ Be triggered when a condition is met.

✑ Run immediately.

✑ Perform an action when a condition is met.

You need to create a workflow that automatically sends emails based on a mail merge template. To answer, select the appropriate configuration in the answer area.

 

Run immediatly:

3. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:

✑ Be triggered when a condition is met.

✑ Run immediately.

✑ Perform an action when a condition is met.

You need to create a workflow that automatically sends emails based on a mail merge template. To answer, select the appropriate configuration in the answer area.

 

Perform an action when a condition is met:

1. You are a Dynamics 365 Customer Service administrator. You need to configure the following automation for the sales team:

✑ Send an email when the status changes on an Opportunity.

✑ Text the sales manager when an Opportunity is created.

 

Create a Wunderlist task when an Opportunity is open for 30 days. Which tool should you use for each requirement? To answer, select the appropriate options in the answer area.

 

Email when status changes:

2. You are a Dynamics 365 Customer Service administrator.
You need to configure the following automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
Create a Wunderlist task when an Opportunity is open for 30 days.

Which tool should you use for each requirement? To answer, select the appropriate options in the answer area.

 

Text when opportunity is created:

A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

1. You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that the users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.

 

Microsoft 365 admin center:

2. You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that the users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.

 

Dynamics 365 Sandbox instance:

1. You need to ensure that there are no leads for a customer before you create a new opportunity for the customer. How can you use duplicate detection rules to achieve this goal? To answer, select the appropriate options in the answer area.

 

Base record type:

 

3. You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege.
Which roles should you recommend?

To answer, drag the appropriate roles to the correct functions. Each role may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.

Perform backups for an instance:

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.
When users select items from the product catalog, they move to a different screen to complete a purchase.
Users must be able to clear all product selections when they click the button.
You need to configure the button.
What should you do?

A company has a canvas app that includes the following screens: Screen1 and Screen2.
The OnVisible property for Screen1 contains the following expression.
Set(AgeGroups, ["1-25", "26-54", "55+"])
For each of the following statements, select Yes if the statement is true. Otherwise it is No.

You are a Dynamics 365 administrator.
You create a new app.
You need to create the site map for the app.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

 

You are a Dynamics 365 Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

You implement an editable grid for the Account entity.
The business team provides the following list of features that they would like you to implement:
✑ Group by or sort columns in the current view.
✑ Configure a business rule to show an error message.
✑ Edit values in calculated fields.
✑ Edit the Address composite field.
✑ Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer area.

 

Check box if yes, otherwise it is No

You have a form that displays a custom field from an entity.
A customer wants to restrict users from filtering on the custom field.
You need to prevent users from filtering the field in Advanced Find.
What should you modify?

1. You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is available offline.
What should you implement? To answer, select the appropriate options in the answer area.

 

Pass values from the current sceen when moving to another screen

 

You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1.
The OnSelect property for Button1 contains the following expression:
Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text})
For each of the following statements, select Yes if the statement is true. Otherwise, No.

1. You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.

 

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.
When users select items from the product catalog, they move to a different screen to complete a purchase.
Users must be able to clear all product selections when they click the button.
You need to configure the button.
What should you do?

A customer tracks events by using a custom entity.
The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar.
You need to ensure that all events display by venue in the calendar.
To which component should you add a control?

You manage Dynamics 365 for a company.
You must prevent users from launching and using Power Automate.
You need to hide the Flow button on the user interface.
Which configuration setting should you change?

You configure and test a user interface (UI) flow. You plan to run the flow as a scheduled flow.
The UI flow must run on a Windows 10 device. As part of process automation, the UI flow must sign into the Windows 10 device with the credentials for a user account named User1.
You need to ensure that the flow runs during non-peak hours and requires no physical user intervention.
What should you do?

You plan to create user interface (UI) flows to automate several web-based business processes that you currently perform manually.
You need to ensure that users can create and run web UI flows.
Which three components must you install and configure on userג€™s devices? Each correct answer presents part of the solution.

1. You have a business process flow.
You need to update the business process flow while minimizing administrative and maintenance efforts.
What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.

 

Allow users to navigate to the previous stage only from specific stages:

1. You plan to automate several different processes by using Power Automate.
Each process has unique characteristics.
You need to recommend components for each process.
Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

 

Acces data from an internally created web application with basic REST API functionality as part of a nightly batch job

 

You are creating a Power Virtual Agents chatbot that uses multiple topics.
Each user interaction can reference more than one topic.
You need to be able to capture a value in an initial topic and use it in subsequent topics.
Which type of variable should you create?

A company has a custom website.
You need to embed a Power Virtual Agents chatbot into the website.
What should you use?

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.
The chatbots must prompt users to enter or select a product.
You need to store the model information so that it can be reused across all chatbots.
Where should you store the model data?

1. A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.

 

Determine which topics are transferred to live agents most often:

 

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group.
Does this meet the goal?

You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use multiple choice for Identify in the question and create options that represent of the age groups.
Does this meet the goal?

You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question.
Does this meet the goal?

You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use age for Identify in the question and then add branches for each group that use conditional logic.
Does the solution meet the goal?

You are using Power BI to build a dashboard for a company.
You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.
Employees and external users must not be permitted to share the dashboard with other users.
You need to share the dashboard with the employees and external users.
Which three actions should you perform? Each correct answer presents part of the solution.

You create a report by using Power BI Desktop and a Power BI dataset that is connected to Azure SQL Database.
Multiple groups of employees will use the report.
You need to ensure that each group of employees can see only data that pertains to their group.
What should you do?

The sales manager receives a list of leads from a partner company monthly. The field names that are provided do not match the fields in Dynamics 365. A data map does not exist.
You need to import the leads without changing the data from the partner company.
What should you do?

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable server-based SharePoint integration.
Does this meet the goal?

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneNote integration.
Does this meet the goal?

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneDrive for Business.
Does this meet the goal?

You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer.
You need to determine if you can revise the template.
Which Word template change can you make?

You manage the Dynamics 365 Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

1. You are a Dynamics 365 Customer Service administrator. Users report that the main form does not display data from other entities or allow them to edit data from other entities. You need to embed information from other entities in the form and allow users to edit the data. Which actions should you perform? To answer, select the appropriate options in the answer area.

 

Edit data:

 

You create and publish a Power BI report that contains an embedded canvas app. The report will be used by multiple people.
The canvas app has an issue that must be corrected.
You update the canvas app.
You need to ensure that the updated canvas app is available in the published Power BI report.
What should you do?

You use Power BI Desktop to configure Power BI reports.
You need to create a canvas app that displays user account information and include the app in a Power BI report.
Which three actions should you perform? Each correct answer presents part of the solution.

The sales team at a software company wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable Outlook integration.
Does the solution meet the goal?

You need to add controls to the check-in solution for the health and wellness questions.
Which form control should you use?

You need to design the resort portal to meet the business requirements.
Which data source should you use?

1. You need to design the resort portalג€™s email registration process.
Which solutions should you use? To answer, select the appropriate options in the answer area.

 

Implement the invitation code redemption process:

1. You need to create a system chart for the Account entity. The chart must display a count of accounts grouped by owner and then display the accounts by Address 1: State/Province for each owner. You begin to configure chart options as shown in the image below.

How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. The chart must display a count of accounts grouped by owner, and then display the accounts by Address 1 to
State/Province for each owner.

Legend Entries (series): select field

1. A company deploys several model-driven apps. The company uses shared devices in their warehouse. The devices are always powered on. Users log on to the devices and then launch the apps to perform actions. Unauthorized users recently uploaded several files after another user failed to log out of a device. The company needs to prevent these incidents from occurring in the future. You need to configure the solution to prevent the reported security incidents. What should you do? To answer, select the appropriate options in the answer area.

Prevent unauthorized access to devices

You are a Dynamics 365 Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?

You are creating a new business process flow to qualify leads. You create an action. The action is not available inside the Action Step. You need to make the action available to the Action Step. Which two steps must you perform? Each correct answer presents part of the solution.

1.You are designing a Power Virtual Agents chatbot for a store.
You need to teach the chatbot to acknowledge the store's product categories and the variations within specific categories.
You need to create custom entities to provide the chatbot with the knowledge of the product categories.
Which features should you use? To answer, select the appropriate options in the answer area.

Analyze misspellings grammar variations, and semantic variations

1. A company uses Common Data Service to manage account and contact information.
The company plans to use the AI Builder model to make key business decisions.
You need to integrate prebuilt AI Builder models with Power Automate flows.
Which models should you use? To answer, select the appropriate options in the answer area.

Extract key phrases from a PDF document

2. A company uses Common Data Service to manage account and contact information.
The company plans to use the AI Builder model to make key business decisions.
You need to integrate prebuilt AI Builder models with Power Automate flows.
Which models should you use? To answer, select the appropriate options in the answer area.

Determine the likelihood that customers will purchase additional products

1. You have a business process flow (BPF) that interacts with the Account entity.
You modify the BPF and add a new stage at the beginning.
You need to identify the impact of the new version on the existing account records.
What is the outcome in each scenario? To answer, select the appropriate options in the answer area.

What happens to existing accounts?

1. You have a model-driven app. You create five Microsoft Excel templates for analyzing customer data.
Four of the templates must be available to all users. The remaining template must be available only to you. You configure the appropriate security roles for users.
You need to determine how to upload the Excel templates.
Which method should you use? To answer, select the appropriate options in the answer area.

Available to everyone

1. You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.

Handle an unknown question from a guest in a conversation

1. You need to embed the FAQbot into the communication solution. Which actions should you perform? To answer, select the appropriate options in the answer area.

Add the new FAQ solution to the communication solution for the first time.

2. You need to embed the FAQbot into the communication solution. Which actions should you perform? To answer, select the appropriate options in the answer area.

Configure the FAQ solution in Microsoft Teams

1. You need to embed the check-in solution into the communication solution. To answer, select the appropriate options in the answer area.

What must you use to embed the check-in solution?

1. A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.

Identify and refrence the company event a guest mentions

You need to embed the business card solution in the check-in app.
What should you use?

1. You need to design the guest check-in solution. Which technologies should you use? To answer, select the appropriate options in the answer area.

Develop the base check-in solution

2. You need to design the guest check-in solution. Which technologies should you use? To answer, select the appropriate options in the answer area.

Access the check-in solution on the check-in devicrs

You are a Dynamics 365 Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

1. A company plans to implement AI Builder to add intelligence to several business processes.
Each business process uses different sources and produces different outputs.
You need to determine which AI Builder model types to use.
Which model types should you use? To answer, select the appropriate options in the answer area.

Identify a person's age in a paragraph when written using the pattern twenty years old

2. A company plans to implement AI Builder to add intelligence to several business processes.
Each business process uses different sources and produces different outputs.
You need to determine which AI Builder model types to use.
Which model types should you use? To answer, select the appropriate options in the answer area.

Identify items and prices from an invoice

You are using Power BI to build a dashboard for a company.
You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.
Employees and external users must not be permitted to share the dashboard with other users.
You need to share the dashboard with the employees and external users.
Which three actions should you perform?

1. The processes must run without human intervention when possible.
You need to determine which flow type should be used for each process.
Which flow type should you use? To answer, drag the appropriate processes to the correct flow types. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

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2. The processes must run without human intervention when possible.
You need to determine which flow type should be used for each process.
Which flow type should you use? To answer, drag the appropriate processes to the correct flow types. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

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