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Check Your Customer Centricity Quotient

How quickly do you respond to emails / calls?

I’m very prompt, mostly

I don’t like to reply to emails

I proactively respond to the customers said and unsaid requirements

I want to respond quickly, but, its often difficult to do so

Have you worked on and proposed an easier process / path for your customer?

Yes

I’m too low in the ladder to really do anything like this

Have you asked consultative questions from your customer to understand their needs better?

I ask open ended questions to encourage the customer to identify their needs

Yes, I ask question but don’t want to put too many ideas into the customer’s head

Mostly, the customer knows what they want

Yes, we have regular calls to discuss the project updates

Have you often done more than expected?

I hope so

Yes, I have

No , I don't think so

Do you follow up regularly or wait for people to get back?

I’m too busy to follow up

I don’t have a choice

I put reminders for myself for timely follow ups

Are you available to the customer as per their schedule?

Do I have a choice?

I work multiple projects and sometimes its not possible

I try my best to be

How easy is it for the customer to approach you?

I’m just a call away

I and my team are proactive in our interactions with the customer

I’m very approachable and regularly update my customer about the progress in the project

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