Check Your Customer Centricity Quotient

How quickly do you respond to emails / calls?

Have you worked on and proposed an easier process / path for your customer?

Have you asked consultative questions from your customer to understand their needs better?​

Have you often done more than expected?​

Do you follow up regularly or wait for people to get back?​

Are you available to the customer as per their schedule?​

How easy is it for the customer to approach you?​