Worktype Quiz! YAAAAAAAAAAAAY!
Worktype Quiz Challenge
Test your knowledge of work types with our engaging quiz! Designed for professionals in the industry, this quiz will help you understand how to categorize different work entries accurately.
- 10 multiple-choice questions
- Real-world scenarios
- Improve your classification skills
What worktype would you set for the following time entry: - Called client, left voicemail
Remote Support
Client Communication
Admin-Service
Training
Which worktype do you set for fixing an O365 issue for a Service Bank customer?
You get a backup ticket for a service bank customer and you're not sure what the issue is. You start to work on the ticket for 15 minutes but are unable to find the cause. What worktype do you set for this time?
Onsite
Qbit Fault
Client Fault
Backup Analysis
Which of the following would you use Remote Hosted Exchange Support for?
Resetting a hosted Exchange 2013 user password
Creating a new user on a hosted remote desktop server
Adding a new mailbox to hosted Exchange 2010 server
Sharing a mailbox on M365 Exchange Online that was purchased through Qbit
A Managed Services customer is working from home and is unable to access Youtube to upload their business's promotional video via their iPad. You find that this is due to an issue with the home internet. After speaking to the customer, you get the OK to fix the issue. What worktype do you set for this ticket?
Remote Support
Remote PBX Support
Managed Services (Chargable)
Media Services
You go out on a site visit to try and resolve a printer issue at a Service Bank customer's site. What 3 worktypes would you use for going to the client site, for doing the work onsite and coming back to the office?
Travel From, Onsite, Remote Support
Remote Support, Remote Support, Remote Support
Call Out Fee, Managed Services Chargable, Travel From
Call Out Fee, Onsite, Travel From
You call a customer to fix an issue with their Outlook but they ask for you to call back in 30 minutes since they're about to jump into a Zoom meeting. What worktype do you put down for this interaction?
Meeting
Admin-Service
Remote Support
Client Communication
Initial Setup is used for taking machines out to site and deploying them
True
False
You call a customer to fix an issue with their Outlook but they ask for you to call back in an hour since they're about to jump into a Zoom meeting. However just before the customer joins the meeting, Zoom gives an error when starting up. You speak to the customer for 6 minutes and help resolve the issue by restarting their PC. What worktype do you put this under?
Remote Support
Client Communication
Onsite
Call Out Fee
A Service Bank customer calls in and you speak about an issue with their MYOB. After basic troubleshooting for 10 minutes, you tell the customer it will have to go to MYOB support. You're happy to call on their behalf but the customer doesn't want to be charged so they will call MYOB themselves. What do you put down for this time entry?
Client Communication
Remote Support
Managed Services (Chargable)
Qbit Fault
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