Worktype Quiz! YAAAAAAAAAAAAY!

What worktype would you set for the following time entry: - Called client, left voicemail

Which worktype do you set for fixing an O365 issue for a Service Bank customer?

You get a backup ticket for a service bank customer and you're not sure what the issue is. You start to work on the ticket for 15 minutes but are unable to find the cause. What worktype do you set for this time?

Which of the following would you use Remote Hosted Exchange Support for?

A Managed Services customer is working from home and is unable to access Youtube to upload their business's promotional video via their iPad. You find that this is due to an issue with the home internet. After speaking to the customer, you get the OK to fix the issue. What worktype do you set for this ticket?

You go out on a site visit to try and resolve a printer issue at a Service Bank customer's site. What 3 worktypes would you use for going to the client site, for doing the work onsite and coming back to the office?

You call a customer to fix an issue with their Outlook but they ask for you to call back in 30 minutes since they're about to jump into a Zoom meeting. What worktype do you put down for this interaction?

Initial Setup is used for taking machines out to site and deploying them

You call a customer to fix an issue with their Outlook but they ask for you to call back in an hour since they're about to jump into a Zoom meeting. However just before the customer joins the meeting, Zoom gives an error when starting up. You speak to the customer for 6 minutes and help resolve the issue by restarting their PC. What worktype do you put this under?

A Service Bank customer calls in and you speak about an issue with their MYOB. After basic troubleshooting for 10 minutes, you tell the customer it will have to go to MYOB support. You're happy to call on their behalf but the customer doesn't want to be charged so they will call MYOB themselves. What do you put down for this time entry?