CompTIA A+ Quiz 3 - Professor Glasser | Take the Quiz

Create an engaging digital illustration depicting a technician troubleshooting a computer, with various hardware and technology elements in the background, reflecting CompTIA A+ certification themes.

CompTIA A+ Certification Quiz

Test your knowledge and skills in IT troubleshooting and support with our CompTIA A+ Certification Quiz! This quiz consists of 25 carefully crafted questions to help reinforce your understanding of core concepts, procedures, and best practices relevant to the A+ certification.

Whether you're preparing for the exam or refreshing your expertise, this quiz will challenge you with topics such as:

Hardware and Networking
Security Best Practices
Troubleshooting Techniques
Operating Systems

25 Questions6 MinutesCreated by FixingFalcon21

Which of the following would MOST likely contain troubleshooting guides?

Acceptable use policy

Topology diagram

Knowledge base

Incident documentation

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

.Politely ask the user to call back

.Ask another technician to take the call

Troubleshoot the issue for the user

Input the issue as a ticket and escalate to Tier 2

.Put the user on hold and troubleshoot after the scheduled break

A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

Fingerprint lock

Passcode lock

Swipe lock

PIN lock

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Choose two.)

A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

Windows 7

Windows 8

Windows 8.1

Windows 10

Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

MFA

SSO

Permission propogation

Inheritance

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?

Guest

Administrator

Power User

Remote Desktop User

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license types should the technician recommend? A

Enterprise License

Corporate License

Personal License

Open License

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?

Frequently restore the servers from backup files and test them

Configure the backups to restore to virtual machines for quick recovery

Set up scripts that automatically rerun failed backup jobs

Set up alerts to let administrators know when backups fail

Store copies of the backups off-side in a secure datacenter

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

System

Display

Folder Options

Indexing Options

A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?

Uninterruptible power supply

Surge protector

Power strip

Power distribution unit

A Mac user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

Time Machine

Snapshot

System Restore

Boot Camp

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?

End-user education

Pre-installation environment cleaning

Disabling of System Restore

Infected system quarantine

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Put on an ESD strap.

Place components on an ESD mat

Disconnect the power before servicing the PC

Place the PC on a grounded work bench

An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Choose two.)

A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

In-place upgrade

Multiboot configuration

Image deployment

System Repair

A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?

Reboot into safe mode and roll back the updates

Repair the Windows Registry

Configure boot options in the BIOS

Disable Windows services and applications

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet. Which of the following actions should the user take?

Update antivirus definitions

Install anti-malware software

Enable the pop-up blocker

Reboot the PC

A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

Drill

Hammer

Low-level format

Degaussing

A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should the technician adjust to correct this issue?

Resolution

Refresh rate

Extended monitor

Color depth

A new company policy states that all end-user access to network resources will be controlled based on the users’ roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

Certificates

Least privilege

Directory permissions

Blacklists

Which of the following BEST describes the purpose of an ESD mat?

Protects against accidental static discharge

Protects against dust/dirt contamination

Protects against accidental scratches

Protects against accidental water damage

A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message. Which of the following is causing the error?

Small hard drive

Insufficient RAM

OS compatibility

Folder permissions

CompTIA A+ Quiz 3 - Professor Glasser

CompTIA A+ Certification Quiz

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