CompTIA A+ Quiz 3 - Professor Glasser
CompTIA A+ Certification Quiz
Test your knowledge and skills in IT troubleshooting and support with our CompTIA A+ Certification Quiz! This quiz consists of 25 carefully crafted questions to help reinforce your understanding of core concepts, procedures, and best practices relevant to the A+ certification.
Whether you're preparing for the exam or refreshing your expertise, this quiz will challenge you with topics such as:
- Hardware and Networking
- Security Best Practices
- Troubleshooting Techniques
- Operating Systems
Which of the following would MOST likely contain troubleshooting guides?
Acceptable use policy
Topology diagram
Knowledge base
Incident documentation
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows
2GB
4GB
8GB
16GB
A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
.Politely ask the user to call back
.Ask another technician to take the call
Troubleshoot the issue for the user
Input the issue as a ticket and escalate to Tier 2
.Put the user on hold and troubleshoot after the scheduled break
A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
Fingerprint lock
Passcode lock
Swipe lock
PIN lock
Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (Choose two.)
UPS
Server rack
PoE phone
Desktop printer
Modem
Patch panel
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?
Windows 7
Windows 8
Windows 8.1
Windows 10
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
MFA
SSO
Permission propogation
Inheritance
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
Guest
Administrator
Power User
Remote Desktop User
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license types should the technician recommend? A
Enterprise License
Corporate License
Personal License
Open License
Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?
Frequently restore the servers from backup files and test them
Configure the backups to restore to virtual machines for quick recovery
Set up scripts that automatically rerun failed backup jobs
Set up alerts to let administrators know when backups fail
Store copies of the backups off-side in a secure datacenter
A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?
System
Display
Folder Options
Indexing Options
A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?
Uninterruptible power supply
Surge protector
Power strip
Power distribution unit
Which of the following installation types would require the use of an answer file to install the OS?
Unattended
Clean
Repair
Upgrade
A Mac user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?
Time Machine
Snapshot
System Restore
Boot Camp
Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?
End-user education
Pre-installation environment cleaning
Disabling of System Restore
Infected system quarantine
Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?
Put on an ESD strap.
Place components on an ESD mat
Disconnect the power before servicing the PC
Place the PC on a grounded work bench
An end user’s PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Choose two.)
Remove applications from startup
Defragment the hard drive
Install additional RAM
Install a faster hard drive
End the processes in Task Manager
Run the Disk Cleanup utility
A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?
In-place upgrade
Multiboot configuration
Image deployment
System Repair
A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?
Reboot into safe mode and roll back the updates
Repair the Windows Registry
Configure boot options in the BIOS
Disable Windows services and applications
An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet. Which of the following actions should the user take?
Update antivirus definitions
Install anti-malware software
Enable the pop-up blocker
Reboot the PC
A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?
Drill
Hammer
Low-level format
Degaussing
A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should the technician adjust to correct this issue?
Resolution
Refresh rate
Extended monitor
Color depth
A new company policy states that all end-user access to network resources will be controlled based on the users’ roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?
Certificates
Least privilege
Directory permissions
Blacklists
Which of the following BEST describes the purpose of an ESD mat?
Protects against accidental static discharge
Protects against dust/dirt contamination
Protects against accidental scratches
Protects against accidental water damage
A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message. Which of the following is causing the error?
Small hard drive
Insufficient RAM
OS compatibility
Folder permissions
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