Q2
ELC Qatar Order Management Quiz
Test your knowledge about ELC Qatar's order management processes with our engaging quiz! This quiz will challenge your understanding of the key operational elements and expectations.
- 10 multiple choice and text-based questions
- Learn more about order processing
- Assess your readiness to assist customers
We check ELC Qatar orders on
OMS
Matajer
Shopify
Outlook
Next-day delivery option is available in Jeddah and Riyadh all brands.
True
False
We must contact Aramex to create a return AWB when we raise a return request for orders delivered by
Aramex
Quiqup
Safe Arrival
Elite
We choose the ticket category (QR code not received) if the customer complains that he didn't receive a QR code while the order has been received at the store for more than 24 hours.
True
False
If tabby/tamara order is not flowing, we check the payment status on
Payfort
Tabby/Tamara system
If the order is not flowing and the payment is NOT caputered/payment pending.
We keep the ticket pending for 3 hours
Inform the customer that the order is not confirmed and explain payment failure reasons
Send an email to digital to make the order flow
Apologize to the customer and give the refund SLA
If the order is not flowing and the payment is NOT caputered/payment pending. What would be the ticket category
Tracking order (Within TAT)
Stuck at payment page
Order not flowing > payment failed
Order not flowing > payment Captured
COD option is available in
MIH
MIK
ELC
NAY & TBS
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