Winter Training
Winter Training Quiz
Test your knowledge about handling outages and winching procedures with our Winter Training Quiz! This quiz is designed to ensure that you're prepared and informed for any challenges that may arise.
- 12 multiple-choice and checkbox questions
- Instant feedback on your answers
- Improve your skills and knowledge
If incontact is having an outage what is the first two things you do?
Log out of incontact
Close out of max and open it back up
Tell leadership
Clock out and leave
Clear Cache
What's the first step you do when CSS has an outage?
Clear Cache
Close web browser
Reach out to lead or sup
Tell no one and let time go up
Refresh the page
What should you notate for winching?
What service do you need?
How far from solid pavement are you?
Are you okay darling?
How deep are your wheels stuck?
We have to ask them questions?
What are the tires stuck in?
Wasn't this first calls job to do?
After its been winched out is it safe to drive away?
MBUSA can send over winch jobs?
True
False
Can a CM leave their vehicle unattended for a winch job?
True
False
Amazon connect before you can make an outbound call what is the first thing you must do?
Select country code
Nothing start dialing out bro
Wait what is this
Dial 1 than the number you need
What should your username look like when logging into amazon connect?
Ccharming@geturgently.com
Jskellington@google.com
Sally@geturgent.ly
Jjohnson
After you select your country code do you have to do it again for amazon connect?
True
False
If an outage for CSS or incontact last longer than 30 minutes will you leave for the day?
True
False
If an outage for CSS or incontact last longer than 30 minutes will you be pulled into a google meet with leads and sups on the floor for that day?
True
False
If the vehicle is stuck more than 6 inches for all partners can we still winch it out?
True
False
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