Accounts Sunday Fun-Day!
How often can a member bring the same guest to the club for free?
Once per month
Once every 30 days
Once every 60 days
Members cannot bring in guests
What is the cancellation notice period for an access membership?
Billing cycle notice
30 day notice
End of Month
1 year
What are the ages of Junior Members on a per adult membership?
3 months - 11 years
3 months - 13 years
1 year - 13 years
1 year - 11 years
What approval is required for a price edit?
GM and/or MCM
No approval is needed
Any Concierge Team Member
Member Services Manager
True or False: Digital Memberships have an end of month cancellation Notice Period
True
False
We work for what company?
Life Time Fitness
LifeTime Fitness
Life Time
Life Time Athletic
True or False: A 30 day written notice is required to downgrade a membership
True
False
What membership changes incur a $10 service fee? Select all that apply
Digital/Hold Conversion
Downgrade
Add-on
Access Change (upgrade or downgrade)
When can we offer 50% off to a 0-30 delinquent member?
After the 15th of the month
After the 25th of the month
Anytime during the 0-30 period
0-30 is not eligible for 50% off
What is the cancellation notice period for a delinquent member?
End of month
30 days
Billing cycle
Immediate
When is it appropriate to change a member's home club? Select all that apply
Member moved and updated address
Club Only membership types
Member signed requesting the change
Club TM says the member uses their club more
True or False: More than one nanny can be added to the same membership
True
False
How often can a delinquent member take advantage of a 50% off offer?
Once every 12 months
Once every 3 months
Once every 6 month
One time through the duration of their membership
How is club access awarded to members?
Club levels (Bronze, Gold, Platinum, Onyx Diamond)
Access Price
Founding member status
Star Rating
What are the benefits of a Signature Membership? Select all that apply
Unlimited SGT
Early access to studio class reservations
Early access to infant reservations
Access to all Life Time locations
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