DIP -CHECK ---New Process Flow II ADONP & Refund

Create an image depicting a customer service representative assisting a customer with a refund query, featuring elements like a laptop, refund icons, and a friendly atmosphere.

Blinkit Refund Process Quiz

Test your knowledge on Blinkit's refund process with this engaging quiz. Navigate through real-world scenarios and uncover the correct course of action for customer inquiries!

5 Multiple Choice Questions
Focus on Refund and ADONP Procedures
Boost your understanding of customer support protocols

5 Questions1 MinutesCreated by HelpingHand302

A customer was trying to place an order with Blinkit today morning. They contacted Blinkit stating their money got debited and have been waiting for their money back. What will you do?

We will ask them to connect with Bank as we will not handle same day ADONP/DD cases

We will confirm the source with the customer, inform them the amount if debited will be auto-refunded in the source account and share the TAT

We will share the details with TL

Once the refund ETA is exceeded and the customer has still not received the refund, in this case we will

Ask the inhouse team to share the refund screenshot

We will advise the customer to contact their banking institution with the RRN number.

We will ask the TL to reinitiate refund by filling up the refund form

Rohan coplains that yesterday an amount of Rs.475was deducted from his UPI a/c however neither he received the order nor he received the refund , What will you do in this case if it is showing pending in lifeline

We will ask them to connect with Bank as we will not handle same day ADONP/DD cases

We will share the cart history details with TL

We will share the cart hisyory details with Blinkit inhouse team

For Paytm,In case the customer has not received the cashback after the TAT is over, guide the customer to raise their concern to the sole proprietor of the offer

True

False

Can we Refund Delivery Charges

If the customer is eligible, refund the amount through Extra Charges>Delivery Charge node

Asking TL to initiate refund from his end

DIP -CHECK ---New Process Flow II ADONP & Refund

Blinkit Refund Process Quiz

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