DIP -CHECK ---New Process Flow II ADONP & Refund
Blinkit Refund Process Quiz
Test your knowledge on Blinkit's refund process with this engaging quiz. Navigate through real-world scenarios and uncover the correct course of action for customer inquiries!
- 5 Multiple Choice Questions
- Focus on Refund and ADONP Procedures
- Boost your understanding of customer support protocols
A customer was trying to place an order with Blinkit today morning. They contacted Blinkit stating their money got debited and have been waiting for their money back. What will you do?
We will ask them to connect with Bank as we will not handle same day ADONP/DD cases
We will confirm the source with the customer, inform them the amount if debited will be auto-refunded in the source account and share the TAT
We will share the details with TL
Once the refund ETA is exceeded and the customer has still not received the refund, in this case we will
Ask the inhouse team to share the refund screenshot
We will advise the customer to contact their banking institution with the RRN number.
We will ask the TL to reinitiate refund by filling up the refund form
Rohan coplains that yesterday an amount of Rs.475was deducted from his UPI a/c however neither he received the order nor he received the refund , What will you do in this case if it is showing pending in lifeline
We will ask them to connect with Bank as we will not handle same day ADONP/DD cases
We will share the cart history details with TL
We will share the cart hisyory details with Blinkit inhouse team
For Paytm,In case the customer has not received the cashback after the TAT is over, guide the customer to raise their concern to the sole proprietor of the offer
True
False
Can we Refund Delivery Charges
No
If the customer is eligible, refund the amount through Extra Charges>Delivery Charge node
Asking TL to initiate refund from his end
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