Coaches Maintenance Skill Quiz 2
Doing `/transfer Jack` in a room does what?
It makes the room knock on Jack so that he can either host/toss
It makes Jack the host of the room
It makes Jack the host of the room and starts timer automatically
To hide a message that's already been sent you right click on the message and click "hide"
True
False
If a user enters their email before closing the payment wizard you should write: "Let me know if you have any questions about our service"
True
False
If you're expecting to get a call from a certain room, what command would you use in that room? Please type in the command below as you would in the room on the site.
If a user/client wants to call you and has either not called in before or never entered their phone number, what command(s) should you use?
/getphone
/callexpect
/expectcall
/getcall
If you want to send a user/client their magic link URL to their chat room, what command would you enter? Please type in the command below as you would in the room on the site.
You're on the phone with a client and they're ready to enter their payment info. How do you collect the info from them?
0%
0
0%
0
0%
0
0%
0
0%
0
It's okay to wait for auto-toss to toss a room for you
0%
0
0%
0
0%
0
0%
0
0%
0
It's okay to disable autobid and pause ads without talking to an admin if the ads are going crazy (ie: rooms are coming in when everyone is busy)
True - Once disabled and paused, reach out in #techsupport and tag Liron
False - You should reach out in #techsupport and tag Liron
If a client posts a Facebook Review and you see the review, what should you do?
Add 10 credits to the room
Contact an admin
Rate the review yourself to see it's valid and add 10 credits to the room
When you start your shift, what channel(s) should you make sure to read all the @channel tags from? Click the one(s) that applies
#general
#helpingclients
#announcements
#techsupport
Which of the following is WRONG? Select the one that is incorrect.
"We can talk more about this in a coaching session"
"We can talk more about this in an advice session"
If you see this happen in a room, what should you do next?
Write: "Let me know if you have any questions about our service."
Use hesitation script - "I'm sensing a bit of hesitation.. may I ask why?"
What is the proper command for setting someone's name as "Zoe" in a room? Please type in the full command below as you would in the room on the site.
Where can you give a consultation? Please select all that apply.
On the phone
On the site
On discord
Through email
Can you help a client get back to a relationship that involved abuse?
Yes, but make sure to check the abusive relationship guide for how you can help
No, but make sure to check the abusive relationship guide for how you can help
If you want to merge the room DrinkMe with MadHatter (put whatever is in the DrinkMe room into MadHatter), what room would you type the command in?
DrinkMe
MadHatter
What (2) scripts should you initially use when starting a consultation? Check all that apply
"Can you tell me what happened that led to the break up?"
"Just a bit of background first..."
"Have you been in contact since the break up?
The script corresponding to the breakup reason
If you missed a call from a first time user, what commands/scripts should you use? Select all that apply
//missed
/getphone
/expectcall
No command/script is needed. Can say "Sorry we missed your call. How can I help you?"
If a user/client wants to call you and has neither called in before or have never entered their phone number, what command(s) should you use? Select what applies
/getphone
/callexpect
/expectcall
No command is needed. You can just tell them to call the number on the upper-right corner of the site
If you're talking to a client in a session and it goes into the company meeting time, what option(s) do you have? Click all that apply.
Ask client if they have time to talk after the meeting because you need to go to a meeting. If they say they DON'T have time then its still okay to stop the session, apologize, and attend the meeting
Tell the client you need to go to a meeting and leave.
Tell the client you have a short meeting coming up and ask if they're ok with talking in an hour or prefer to continue now. If they prefer now, then you should stick to the coaching session and listen to recording later.
Multi-task with doing the session and being in the meeting while leaving microphone on mute.
Which command do you use to look up a clients room whose email is hank@gmail.com. Please type in the command below exactly as you would in a room on the site to look up hank@gmail.com
You're talking to a client and want to end the session. What order would you do the following command?
/end ---> /wn
/pause ---> /wn
/pause ---> /end ---> /wn
/pause ---> /wn ---> /end
Do you think these quizzes are helping decrease your knowledge gap?
Yes
No
{"name":"Coaches Maintenance Skill Quiz 2", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"What is your name?, Which command do you use to prompt a user to enter their phone number on the site?, To hide a message thats already been sent you right click on the message and click \"hide\"","img":"https://cdn.poll-maker.com/25-966792/screen-shot-2018-01-22-at-1-38-28-pm.png?sz=1200"}
More Quizzes
Portsmouth FC Quiz
520
POBC Practice Quiz (2)
3316335
The Terrible World Of Maijuana
100
Are you a true gamer?
520
Connective Tissue Cells - Free Cell Biology Practice
201036135
Classification of Living Things - Free Practice
201018799
Renal Physiology - Free Urinary System Practice
201022088
Women and Economic Development - Free Online
15819602
Captain America - Test Your Steve Rogers Knowledge
201022690
Sociology Final Exam Practice - Free Review
201018799
14.2 Human Genetic Disorders - Free Biology Practice
201028763
Hard Catholic - Questions Even Priests Miss
201029340