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A healthcare professional in an office setting, interacting with a new patient on the phone, with charts and medical records in the background, emphasizing a caring and professional atmosphere.

Patient Care Protocol Quiz

Welcome to the Patient Care Protocol Quiz, designed to test your knowledge on handling various scenarios in a healthcare environment. Whether you're new to the field or just need a refresher, this quiz will challenge your understanding of our standard procedures.

10 informative questions
Multiple choice format
Immediate feedback on answers

10 Questions2 MinutesCreated by HelpingHand42

If a new patient is calling in with acute symptoms, how do we handle that?

Transfer to triage

Schedule an establish care appt and recommend MedOne/WellNow

Send a note to the nurse pool

Transfer to front office

What if a new patient is calling in with chest pain? What do we do?

Warm transfer to CSL

Send a note to the nurse pool

Transfer to triage

Tell them to go to the ER

Of the following, what is okay for a PSR to schedule?

Anything

Fu with worsening symptoms

TCM

Pt calling to schedule hosp. fu

If a symptomatic patient is calling to reschedule their appt, how much further out is acceptable?

Up to 2 weeks

Up to 1 week

Up to 4 weeks

Up to1 month

If a patient is calling with general medication questions, where do you send a note?

Nurse pool

Ma pool

Front office

Provider

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Patient Care Protocol Quiz

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