Op Teamwork

Facilitation

Problem Solving and Conflict Management

Team SNaP! How good do you know your team?

Hotel LIFE Training

We are planning to facilitate an interactive and experiential intervention on Conflict Management Resolution for you and other group of participants. To help us design the workshop and let you know about your behaviour in managing conflicts, we request you to complete an assessment. This assessment will help you to understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering you to choose the appropriate style for any situation.   Instructions for filling the assessment:   Consider situations in which you find your wishes differing from those of another person. How do you usually respond in such situations? The following pages contain 30 pairs of statements describing possible behavioral responses. For each pair, please select statement ("A" or "B") that best characterizes your behavior. In many cases, neither the "A" nor the "B" statement may be very typical of your behavior; but please select the response you would be more likely to use.

Incorporating feedback on the job

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