How to use IonMy
Mastering IonMy: A Quick Quiz
Welcome to the 'Mastering IonMy' quiz! This interactive quiz is designed to help you test your knowledge on using the IonMy platform effectively. Whether you're familiar with logging in, submitting feedback, or reporting incidents, this quiz covers key aspects to enhance your understanding.
By participating, you will:
- Assess your knowledge on using IonMy.
- Learn best practices for handling resident concerns.
- Understand feedback categorization in IonMy.
What is your username on ionMy?
Payroll number
Ecase username
Email address
What do you do when you first log in?
Go to the ionMy Portal
Go to Hazzard
Go to feedback
Click on the Vacenti icon
A residents daughter reports that the food was cold at lunch time, what do you do?
Apologize and walk away.
Tell them that the food is always cold at lunchtime, and they should get used to it.
Log it as feedback in ionMy.
Report to the team leader at the end of your shift.
When putting in feedback about the food into ionMy, what 'feedback category' do you choose?
COMPLAINT>Vacenti (organiasation)>Policy and Procedure
COMPLAINT>Care and Services>Food & Catering
IMPROVEMENT SUGGESTION>Care and Services>Food & Catering
A resident was physically aggressive towards a staff member, what should the staff member do?
Keep quiet about it, it was an accident.
Tell the team leader a few days later when the incident has happened again.
Log it in as a complaint on ionMy.
Report to the team leader, then log it in as an incident into ecase.
Report to the team leader, then log it in as an incident on ionMy.
What type of incident would you call this event?
Hazard/Risk>Behavious>Physical
Incidents/Injuries>Workplace Events
Incidents/Injuries>staff/contractor/visitor/volunteer/student>incident/injury
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