CS Training Quiz 2

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CS Training Quiz 2

Welcome to the CS Training Quiz 2! Test your knowledge on important topics related to customer service, product details, and company policies.

Topics covered include:

  • Product information
  • Company policies
  • Customer interactions
11 Questions3 MinutesCreated by EngagingExpert42
What manufacturing date would the batch 201002 be?
January 2022
May 2021
October 2021
February 2022
How many points will an UK Skintern on the Rewards Scheme earn for an Instagram photo?
150
75
125
None of the above
How long does it take to see first results with the Eyecream?
6 Weeks
12 Weeks
4 Weeks
2 days
What ingredient does this warning belong to: "do not use if under the age of 18, pregnant or breastfeeding"
AHA/BHA
Vitamin C
Retinol
All products
How should emails regarding spa/salon enquiries be handled?
Use the Wholesale/Retail enquiries macro
Use the beauty salon/spa macro
Assign to Fran/Shami
Forward to Marchello@facetheory.com
Jessie Orange needs a 20% discount code, what is the correct code format?
Jessie20
CS-ORANGE-20
CS-JESSIE-20
CSJESSIE20
CSORANGE20
SPF-2 is available to purchase on the US website.
True
False
Up to which % can you raise discount codes without needing approval?
30%
20%
50%
Which service would we use to deliver to France if shipped from the UK?
Evri
FedEx
Chronopost
DHL
Customers can send us SMS.
True
False
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