Boost Infinite Pop Quiz
Boost Infinite Knowledge Quiz
Test your knowledge on Boost Infinite with our engaging quiz designed for new and current employees. This quiz covers essential topics to ensure you are well-prepared for your role.
Join now and discover:
- Important company protocols
- Customer service best practices
- Key policies and procedures
When logging out for end of day, should you?
Just exit out of everything and then select the sign out option under the kangaroo.
Log out of AWS, ASAPP, then exit out of everything. Select sign out under the kangaroo.
My computer will not load, its 5 minutes before my shift and I dont know what to do. Should i?
Call/email my coach
Call Attendance
Call IT
I think it is ok to clock in at 8:50am when my shift starts at 9:00am
Yes
No
I have until what day to review my timecards before they are final.
Thursday
Wednesday
Friday
NCI stands for
Not currently informed
Negative Customer Impact
Negative credit issued
Which of the 3 follow the Playbook
Listen, Repeat, Connect
Resolve, Care, Prevent
Care, Comment, Promote
Which of the following are true?
Always make your customer know you are the one in control.
Always make you customer happy and give them what they want.
Always make your customer feel heard and understood.
Which of the following practices active listening?
No, that is not right.
Let me help you.
I understand.
How many seconds during the call is considered the "first impression"
15
35
45
25
What support tool will you use when a customer wants to join services?
Google Chat
Knowledge app
Customer App
Flows app
Where do you view your schedule?
ADP
Teleporti
How many points do you have to obtain in order to go on a written warning?
5
6
7
8
If someone's line is suspended for non payment, do they lose their number?
Yes
No
Up to how many lines can an account have?
6
5
4
3
If a customers line is disconnected will they keep their number?
Yes
No
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