Customer Response Team - Day 1 - Customer Service Quiz
Customer Service Quiz: Test Your Knowledge!
Welcome to the Customer Service Quiz designed for our Customer Response Team! This quiz will challenge your understanding of key concepts in customer service and ensure you're prepared to put customers first.
- Learn about customer centricity
- Understand the importance of customer empathy
- Test your knowledge on call handling best practices
What is Customer Centricity?
A culture of putting the customer at the center of everything you do.
A mindset of putting the customer first.
A realization that the customer is all ways right
Customer empathy is the ability to identify a customer’s emotional need, understand the reasons behind that need and respond to it effectively and appropriately.
True
False
All inbound and outbound calls must be authenticated
True
False
Which of these is the final step of a call.
A friendly closing
Documenting the call in Gateway and NexxPhase
Asking "is there anything else I can help yo with today?
Provide CAPS Call Back Number
Never leave a parent on hold for more than ...
One Minute
60 Seconds
30 Seconds
Three Minutes
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