<div><span style='font-size: 36pt;'><strong>Night Audit Training Quiz</strong></span></div>

Welcome!

This is a short, 10-question quiz to test your RoomKeyPMS knowledge. Randomized questions will appear one at a time and upon completion, your results will be displayed as a score out of 10. Passing grades are between 7-10 correct answers. If you score 6/10 or less, you can restart the quiz; please note that you will have a total of 3 attempts to achieve a passing score.

PRO TIP: This is an open-book quiz, it is strongly recommended that you use our Support Website: support.roomkeypms.com as a knowledge resource moving forward.

Good Luck!

Welcome!

PRO TIP: This is an open-book quiz, it is strongly recommended that you use our Support Website: support.roomkeypms.com as a knowledge resource moving forward.

Good Luck!

True or False: If a rollover time of 3:00AM is set, then a guest could be checked into the previous business day from any time after midnight, up to 2:59:59am. At 3:00AM, the PMS will officially consider the business date to have rolled over, and other manual steps will need to be taken to check the guest in.

True

False

Which of the following statements is not an assumption listed in the Night Audit - Introduction?

The Night Auditor is already well versed on PMS Front Office Functionality (Reservations, check ins, walk ins, check outs, etc.) As they will often be working alone, they will need to be able to function independently.

This manual does not review any interfaces; PMS interface documents are separate but should be taken into account for the Night Audit process

The PMS does not auto-print reports, please determine which reports are required for your operations (i.e. Accounting, Front Desk, General Manager, etc.) This manual will make suggestions on several reports you should include.

Night Audit procedures are not time-sensitive, so functions can be performed anytime, or not at all, depending on the workload of the Night Audit shift.

Occasionally when agents are performing the Essential Balancing, imbalances will be found. If an imbalance is found, it must be dealt with within the first 4-5 business days of discovery. Which of the following escalation sequences should be followed?

(1) Follow the steps in the Troubleshooting Imbalances document

(2) Internally escalate to Management/Key Operators or other internal resources such as Accounting.

(3) Have a Manager or Key Operator contact our Customer Support Line during our regular office hours, Monday to Friday.

(1) Email RoomKeyPMS Support: support@rookeypms.com

(2) Call RoomKeyPMS Support: 1-800-234-5695

(3) Call Emergency Technical Support and leave a voicemail message

Internal escalation is not required, call Emergency Technical Support immediately.

(1) Escalate to your Manager/Key Operator or other internal resources such as Accounting

(2) Email RoomKeyPMS Support: support@roomkeypms.com

(3) Call Emergency Technical Support and leave a voicemail message

What happens when reservations are allowed to remain in the Departures screen after Midnight?

Nothing, the reservations will remain in the Departures screen until manually checked out the next morning

The reservations will become No Shows and be relocated to the No Shows screen

The reservations will become Overstayed Reservations and appear in Red in the In-House screen

The reservations will automatically check-out and be relocated to the Checked Out screen

At Midnight any remaining arrival reservations from the previous day must be relocated so they are not confused with the new day's arrivals. Where do late arrival reservations appear after Midnight?

Reservations screen

No Shows screen

Cancelled screen

Wait List screen

Can you create a Walk-In reservation between Midnight and the Rollover Time and check it into the previous day?

Yes, but you cannot post room charges to the previous day

Yes, but you must choose the previous day under Arrival and be sure to choose a Clean & Inspected room

No, Walk-Ins can only be checked into the current day

Yes, using the Tape Chart you must click and drag the Walk-In reservation to the correct arrival date after check-in

Running this function takes your Inventory Calendar and resets everything to zero; The PMS then recounts all reservations to reset the calendar back to the appropriate availability numbers.

Bucket Check

Checking Departures

Credit Limit Audit

Verify Calendar

Where can you find the function that allows you to increase or decrease the credit limit on a reservation?

From the Transactions drop-down menu, select Guest Folio Credit Limit

From the Transactions drop-down menu, select Authorized Transactions

From the Reservations drop-down menu, select Guest Folio Credit Limit

From the Reservations drop-down menu, select Authorized Transactions

This report is used to perform audits of the Phone System, Movie System, POS (Point of Sale), and Credit Card Reconciliation (for non-interfaced systems)?

Transaction Register Balance (Detail or Summary)

Journal Entry

Accounts Receivable Reconciliation Report

Essential Balancing Report

Night Audit Training Quiz

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