Access and System Navigation Quiz
Access and System Navigation Quiz
Test your knowledge about the Access and System Navigation (ASN) process! This quiz covers vital information about referrals, client queues, and the services offered through ASN.
- Understand how ASN works
- Learn about the referral process
- Discover the average wait times and services available
Who makes the most referrals to ASN?
Parents/Family Members
Halton District School Board
Family Doctor
Internal Re-Referrals
What percentage of referrals are re-referrals?
46%
23%
33%
16%
What is the average amount of time clients are in the queue (with ASN)?
10 days
22 days
5 days
16 days
What is the most common reason clients are closed from the queue without a referral made?
Already connected to service
Lack of contact
Declined service
Did not meet criteria
How many questions do we ask on the ASN Screener?
48
50
44
35
What is the most common error we receive on external ROCK referrals?
Wrong date of birth
Consent not filled out
Referral for CFF, and the physician is not a partnered provider.
All of the above
What is the ROCK telephone line called?
Live Answer
The Access Line
ROCK Talk
The Reach Out Line
What types of calls are received on the Access Line?
Walk-in Bookings
Sharing Information
Camp Registration
ASN Self & Family Referrals
ABA Bookings
All of the above!
How many (real) people are part of the ASN team?
12
13
14
11
To find specific information about a program, one would look at the ASN Airtable.
True
False
How many different services/programs are on offer through ASN?
100
70
90
60
What does the 'Queue' refer to in ASN?
The order in which clients are assigned to navigators.
The list of client's currently open to ASN and undergoing navigation.
The drive thru line at Starbucks.
The nickname for 'Quinn'.
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