Wednesday, October 26th
What tool do you use to communicate with the Topps Team?
0%
0
0%
0
0%
0
0%
0
Which tool do you use to communicate with a Collector?
0%
0
0%
0
Which channels do you use to raise an expired pack or trending issue for our Marvel App? (Select 2 that apply)
#topps_mod_marvel
#apps_marvel_c
#server_issues
#taskus_cs_management
What information can you change on CMS (Nexus) for a user? (Select 3 that apply)
Email or Login Type
App version
Device information
Username/Fanname
Purchase History
App Currency
Collection/Trade History
Topps Account/ Creation Date
When restoring an archived account which slack channel do you request in?
#gdpr_requests
#cs_unarchive_requests
#cs_moderation_team
#taskus_cs_management
Which App does this Team belong to?
Disney Collect
Marvel Collect
Star Wars Collect
Topps BUNT
Topps SKATE
Topps KICK
Which slack channels does this team belong to? (Select 2 that apply)
#taskus_cs_management
#topps_mod_starwars
#topps_mod_skate
#server_issues
What do our moderators do? (Select 2 that apply)
Uphold Community Policy
Ban/Suspend Users
Answer Emails
Create content
When should you escalate an issue in Slack? (Select 5 that apply)
When there is a trend of 10 or more tickets of the same issue
Threats of any kind (Legal,Suicide, ect)
When my tools are down (Nexus and or Helpshift)
When I am not sure what to do next
If the collector is reported
As soon as a ticket comes in
Expired packs/promo code
User password/email change
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