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Dispensary Workflow

What is your first and last name?
When a patient is at the window you must ask them what two questions?
Name and Address
Name and Social Security #
Address and Phone Number
Name and Date of Birth
Why is this information recorded on the patient intake log? (Select all that apply)
To send to your account manager for tracking
To help you keep track of what patient was here first
To help you remember what pharmacy they want their prescriptions forwarded to
To help you remember what medications we did and did not carry
If the patient is at the window and the Rx's are not in the E-Rx Queue you should: (select all that apply)
Wait until the Rx appears in the Queue
Check the patient's chart in the EMR
Reload the Queue
Send the Patient Away
When checking the inventory it is important to let the patient know what you are doing.
True
False
Give an example of what to say to a patient after checking the inventory and the medications are in stock.
What should you do if a patient does not have their insurance card with them?
Panic
Send them away
Call the patient's usual pharmacy and get the info.
Forward the prescription somewhere else
Where should you record the patients name, meds in/out of stock, and any notes?
Scrap Paper
Patient Signature Log
Patient Intake Log
Nowhere
What should be done when a prescription comes into the E-rx queue?
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