New Hire Comprehensive Training Quiz

What is your name?

How do you hide a message in a room that's been sent?

How do you answer the phone when a user or client calls in?

Are you able to help a user whose ex is under 18?

You're on the phone with a client and they're ready to enter their payment info. How do you collect the info from them?

When can you disable autobid

Within how many hours should a user/client's FIRST forum post be answered?

If a client posts a Facebook Review and you see the review, then you can add the credits without contacting an admin

You want to suggest a client to send the following message "Yeah that sounds great. Got any plans for the weekend?". To make it easy for them to copy the message, how would you format your suggestion before sending?

'@channel' gets tagged in many different channels on slack. What channel(s) must you read all the @channel tags from? Check all that apply

How would you find the keyword that a user Google searched for before seeing our ad?

You're talking to a client and want to end the session. What order would you do the following command?

If you're talking to a client in a session and it goes into the company meeting time, what option(s) do you have? Click all that apply.

If a client wants a refund and no admin is available, what should you do?

If a user/client wants to call you and has either not called in before or never entered their phone number, what command(s) should you use?

How many minutes can you wait (to on brb) for a client?

If you missed a call from a first time user, what commands/scripts should you use? Select all that apply

When can you give a free consultation? Select all that apply

If you want to merge the account BigDog into LittleCat, what command would you use and in what room would you put the command? First write the room that the command would go in, followed by a space, and then the command. So you'll enter [roomname] [space] [full command]

What (2) scripts should you initially use when starting a consultation? Check all that apply

Can you run the timer helping a client that is an abuser and/or have been abused get back together with their ex?

Can you give a consultation over the phone if a user asks for one?

What are you?

Which of the following is correct?

If you want to transfer a room to an expert named Kate, what would it look like? Please type in the command below as you would in the room on the site.

Which command do you use to look up a clients room whose email is bob@gmail.com. Please type in the command below as you would in a room on the site to look up bob@gmail.com

How do you end a client session? Please type in the command below as you would in the room on the site.

What is the proper command for setting someone's name as "Bob" in a room? Please type in the command below as you would in the room on the site.

If you wanted to toss a room to to an expert named Jack, what would it look like? Please type in the command below as you would in the room on the site.

If you want to send a user/client their magic link URL to their chat room, what command would you enter? Please type in the command below as you would in the room on the site.

If you're expecting to get a call from a certain room, what command would you use in that room? Please type in the command below as you would in the room on the site.

What's the maximum amount of minutes an expert can brb for? (type out the number)

Which command do you use to prompt a user to enter their phone number on the site?

Doing `/transfer Jack` in a room does what?

What is the maximum amount of minutes an expert can brb for? (type out the NUMERICAL number)

You're on the phone with a client and they're ready to enter their payment info. How do you collect the info from them?

It's okay to disable autobid and pause ads without talking to an admin if the ads are going crazy (ie: rooms are coming in when everyone is busy)

To make it easier for a client to copy a message you should put the message in quotes

Which of the following is WRONG? Select the one that is incorrect.

You are a Relationship Hero Expert

If you want to merge the room DrinkMe with MadHatter (put whatever is in the DrinkMe room into MadHatter), what room would you type the command in?

You're talking to a client and want to end the session. What order would you do the following command?

To look up a phone number you would do: /lookup phone 1234567891

A client can access their "My Account" on the Top Left corner of the site

Where can a client request a certain coach or a new coach? Please Select all that apply

The heart symbol represents how many sessions a client has had

How can you find the session history of a client? Please Select all that Apply

You should review all @channel tags in #announcement at some point by the end of your shift

Consultation calls do not take priority over consultation chats

The red number symbolizes what?

It's okay to mention how much a client owes us (balance) in a checkin to have them prepared for next time

Who can clear balances? Check all that apply

How can a coach clear a clients balance? Select all that apply

If a user asks about your qualification its okay to tell them about your education background

Disabling autobid does not pause the ads

How can you make it look as if you're Monica or Amber?

What is the goal of a consultation?

What should the consultation questions you ask do?

It's okay to use the Manage Expectations script

How long should messages be?

Who should you be more optimistic with?

What should your "Manage Expectation Message" include? Select all that apply

How many personalized questions can/should you ask?

If a user keeps talking after the pitch what should you do?

It's okay to talk to clients about certain rewards that they should expect.

What does the heart symbol represent?

It's okay if you need to work in a loud environment and can't answer phone calls.

What does the red symbolize?

When should you talk to a client about their balance that they need to clear?

Where can a client clear their balance?

How can a coach clear a clients balance? Select all that apply.

If a user asks about your qualification, what should you do? Select all that apply.

It's okay to ignore friend requests/calls from Discord.

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