How Agile is Your Organization? 1–Strongly Disagree; 2–Disagree; 3–Neutral; 4–Agree; 5–Strongly Agree

People can rely on others in my organization to complete work on time.

Trust in our organization’s leadership is high.

We have effective tools for regularly gathering feedback from customers.

Customer-centricity is embedded in everything we do.

We can make decisions quickly, without too many sign-offs or authorizations.

Positive, trusting relationships are the norm in our organization.

We can clearly express the difference we intend to make for stakeholders: the “why” behind the work we do.

We have effective tools for regularly gathering feedback from employees.

Teams here are empowered to make decisions and are not micro-managed.

We regularly assess the level of trust in the leadership of our organization.

Our leaders listen well, share information, and communicate effectively – especially when it comes to change.

People are encouraged to take reasonable risks at work; it’s safe to experiment and learn from our mistakes.

In our organization, we feel confident that no one will embarrass or punish anyone else for admitting mistakes, asking questions, or offering new ideas.

Our organization assesses employees’ skills and determines which need to be strengthened for the future.

Our organization has a strong training and development program for everyone, and it includes a focus on soft skills.

We collaborate well across the organization and don’t have problems with silos.

Everyone has a clear understanding of their job expectations, and we have the resources and know the process for fulfilling those expectations.

The insights that come from data and feedback we collect from customers are shared promptly with everyone.

The feedback we collect from employees is shared promptly with everyone.

People here generally have a positive attitude toward new information and change.

Our organization has the technical expertise necessary to use technology effectively.

Transparency is routinely integrated into our technology/AI and change projects.

Leaders here create an inclusive environment and show concern for all employees’ success and well-being.

We are held accountable for individual and team outcomes and know the consequences of our performance – good or bad.

We have a sense of purpose in the work that we do.