Maintenance Quiz 4/21 - 4/27

What is your name?
If you're hosting a room in mid-consultation and notice that the response time has been delayed, its okay to continue responding normally and do not need to apologize for the delay
True
False
To enter in a phone users CC info, what should you click to enter the information in?
The CC button
The "hearts" button and then click "new client trial"
Lets say you're on the phone with a client and they say they want to pay with paypal when you ask them how they want to do the payment info, what command should you use to send them onto the site and to the payment wizard?
Lets say that you're on the phone with a client and first they chose to put their CC info, so you click the "hearts" and try, but the card declines and the user decides they want to use paypal. What command would you use to get them onto the site and to show them the paypal option?
/magiclink buy
/pitch
/getpayment
Where can a client find their session history?
In "Get coaching" in the User Menu
In "Settings" in the User Menu
If a client wants to postpone the trial after you started the timer(lets say its been 3 minutes), what should you do?
Say its no problem and /end the session
Say its no problem and leave as is
Say its no problem and adjust the timer back to 0 and leave as is
Say its no problem and adjust timer back to 0 and /end the session
If a user responds "no" to having suicidal thoughts and you want to send them the crisis agreement (not the crisis command that sends them the hotline), what would that command look like?
How many personalized questions does Amber ask in an online consultation before introducing the coach (/coach)
1 personalized question
2 personalized questions
3 personalized questions
Users in a consultation see the timer at the top of the page
True
False
Users see how many hearts they have (which would be 0) at the top of their page
True
False
Clients can see how many hearts they have at the top of the page
True
False
Clients can see how many minutes have gone by at the top of the page
True
False
Clients see the appointments button at the top of the page
True
False
Clients can manually schedule appointments by themselves
True
False
Clients can see the appointment button in their User Menu
True
False
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