Call Types
Hospital Call Types Quiz
Test your knowledge about various hospital call types! This quiz will challenge you on how to appropriately categorize calls based on the information provided by the caller.
Key Features:
- 10 multiple choice questions
- Understand different caller needs
- Enhance your communication skills
Selected when a caller asks for a hospital department phone number such as Medical Records, Billing, the Main Number, etc.
Business, Physician, Office, Hospital Employee Calling for Patient
Other
Facility/Service/Department Phone Number Only
Service or Class Info Only
Selected when the call advisor is unable to initially determine what call type matches the caller’s request.
Other
Service or Class Info Only
Crisis Call
Information on Doctor by Name
Selected when the caller has informed you that they are at risk of doing harm to themselves or others.
Service or Class Info Only
Service or Class Info Only/Full Demos
Other
Crisis Call
Selected when the caller requests enrollment for someone other than him/herself on a call.
Physician Referral (Patient)
Class Enrollment (Patient)
Class Enrollment (Caller)
Service or Class Info Only/Full Demos
Selected when a caller asks for information about a specific physician.
Information on Doctor by Name
Physician Referral (Caller)
BPOHE
Facility/Service/Department Phone Number Only
Selected when the caller is calling in a professional capacity, as part of their job, for referrals or enrollments for a patient.
Physician Referral (Caller)
Physician Referral (Patient)
BPOHE
Service or Class Info Only/Full Demos
Selected when the caller requests a physician referral for him/herself.
Physician Referral (Caller)
BPOHE
Physician Referral (Patient)
Class Enrollment (Caller)
Selected when the caller requests that he/she be registered in a class, seminar, or event.
Class Enrollment (Patient)
Service or Class Info Only
Facility/Service/Department Phone Number Only
Class Enrollment (Caller)
Selected when the caller is calling on behalf of someone else and requests a referral to a physician for the other person.
Service or Class Info Only
Physician Referral (Patient)
Physician Referral (Caller)
Other
Selected when the call advisor transfers a Spanish speaking caller to a bilingual advisor.
Physician Referral (Caller)
Other
Transferred to Bilingual Advisor
BPOHE
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