Call Types

A healthcare professional assisting a caller on the phone in a hospital, with charts and medical equipment visible in the background.

Hospital Call Types Quiz

Test your knowledge about various hospital call types! This quiz will challenge you on how to appropriately categorize calls based on the information provided by the caller.

Key Features:

10 multiple choice questions
Understand different caller needs
Enhance your communication skills

10 Questions2 MinutesCreated by HelpingHand123

Selected when a caller asks for a hospital department phone number such as Medical Records, Billing, the Main Number, etc.

Business, Physician, Office, Hospital Employee Calling for Patient

Other

Facility/Service/Department Phone Number Only

Service or Class Info Only

Selected when the call advisor is unable to initially determine what call type matches the caller’s request.

Other

Service or Class Info Only

Crisis Call

Information on Doctor by Name

Selected when the caller has informed you that they are at risk of doing harm to themselves or others.

Service or Class Info Only

Service or Class Info Only/Full Demos

Other

Crisis Call

Selected when the caller requests enrollment for someone other than him/herself on a call.

Physician Referral (Patient)

Class Enrollment (Patient)

Class Enrollment (Caller)

Service or Class Info Only/Full Demos

Selected when a caller asks for information about a specific physician.

Information on Doctor by Name

Physician Referral (Caller)

BPOHE

Facility/Service/Department Phone Number Only

Selected when the caller is calling in a professional capacity, as part of their job, for referrals or enrollments for a patient.

Physician Referral (Caller)

Physician Referral (Patient)

BPOHE

Service or Class Info Only/Full Demos

Selected when the caller requests a physician referral for him/herself.

Physician Referral (Caller)

BPOHE

Physician Referral (Patient)

Class Enrollment (Caller)

Selected when the caller requests that he/she be registered in a class, seminar, or event.

Class Enrollment (Patient)

Service or Class Info Only

Facility/Service/Department Phone Number Only

Class Enrollment (Caller)

Selected when the caller is calling on behalf of someone else and requests a referral to a physician for the other person.

Service or Class Info Only

Physician Referral (Patient)

Physician Referral (Caller)

Other

Selected when the call advisor transfers a Spanish speaking caller to a bilingual advisor.

Physician Referral (Caller)

Other

Transferred to Bilingual Advisor

BPOHE

Call Types

Hospital Call Types Quiz

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