Competency Q3

Where do you go to change someone's address, email, or phone number?

Account Detail tab in CIM

Marketing & Collections tab in CIM

Customer Information File tab in CIM

The application in GoldTrak

Select all of the following used to process an NSF transaction.

Assess the $40 NSF fee

Log a comment including the reason for the returned payment, who processed the return and your notes regarding the collection of the NSF payment and fee.

Generate a letter notifying customer of the NSF

Place action hold #1 on the account if they've had 3 returns

Place action hold #83 on the account if they have 3 returns

Print the NSF email and file it in the customer's folder

What is the policy regarding Charge Off payments on an application?

5% of all accounts c/o within the last 36 months

7% of all accounts c/o within the last 24 months

3% of all accounts c/o within the last 30 months

10% of all accounts c/o within the last 32 months

When should an application be re-approved? (Two answers)

When its been longer than 7 days

When the DTI increases by 2%+

When the customer wants more money

When the customer wants to remove their titled collateral

A customer due on the 5th wants to pay on the 28th. What is an appropriate response?

You will have a late fee of $10, I will note that you're paying cash on the 28th. Have a great day.

You have a history of paying at the end of the month, you've paid over $100 in late fees. We can change that by refinancing the account if you would like?

That far past your due date, we will need to set it as a one time draft from your bank including the late fee. Did you want to use your Domino account?

As long as we have the payment by the end of the month, you're good.

Where can you see if someone has insurance? (Select all that apply)

Which account can we litigate?

$2,386 balance, 48 days past due, employment verified but not residence

$1,687 balance, 71 days past due, can't verify residence or employment

$2,009 balance, 60 days past due, verified residence but not employment

$8,034 balance, 65 days past due, residence and employment unverified, filed ANICO