Redirected or Resolved?
Customer Service Quiz: Redirected or Resolved?
Test your knowledge of customer service scenarios with our engaging quiz! Determine whether each situation is "Redirected" or "Resolved" based on your understanding of effective communication and resolution strategies.
In this quiz, you will:
- Explore real-life customer service situations
- Assess your problem-solving skills
- Identify best practices in customer communication
A customer calls with a question about his pension. You transfer the customer to Mercer.
Redirected
Resolved
A customer wants to know what his travel balance is. You respond to the email letting them know that NRSA.Refunds@aa.com can help them.
Redirected
Resolved
A customer wants to know the difference between a D1 and a D3. You tell them the difference.
Redirected
Resolved
A customer has questions on MyIDTravel. You give them the email address to their department.
Redirected
Resolved
A customer has a call about imputed income. Your explanation satisfies the customer.
Redirected
Resolved
A customer got a new phone and wants to add the non-rev booking hotline to their contact list for distant future travel. You give them 1-888-WE-FLY-AA.
Redirected
Resolved
A customer has a question about the cost of health insurance. You transfer them to the BSC.
Redirected
Resolved
A customer calls because their name in ATD doesn't match their passport. You correct the issue.
Redirected
Resolved
A customer doesn't know how to pay for travel. You send them to employeepay.aa.com and walk them through the process.
Redirected
Resolved
An LUS customer calls and wants to add a RC. You send them the PDF and tell them to go to my.aa.com.
Redirected
Resolved
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