I have someone who knows my system to call when I need help
Yes
NO
My support people are there when I need them
Yes
No
My support people turn up on time or call if they are running late
Yes
No
I need 100% internet up time
Yes
No
I have full remote support for fast technical help. Onsite support is rarely needed
Yes
No
My computer works at optimal performance. It’s maintained, de-fragged, clean from temporary files. It does not have unnecessary programs slowing it down .
Yes
No
My technical support people can connect to me without my interaction
Yes
No
My staff and I have access to technical “how to” help when we need it
Yes
No
When programs services on my server stop, they are detected and automatically re-started
Yes
No
My antivirus software works and is regularly updated and checked
Yes
No
I have a full record of all technical issues experienced
Yes
No
I have secure "As Built" or configuration documentation on all my systems
Yes
No
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