CLDP5: Test
What is Resolution Number 4?
I Shall Conduct Myself Properly In Social Settings.
I Shall Speak Up, Tactfully.
I Shall Be Loyal To The Academy, To My Company, And To My Team.
I Shall Respect And Obey Authority.
What is Resolution Number 10?
I Shall Be Loyal To The Academy, To My Company, And To My Team.
I Shall Conduct Myself Properly In Social Settings.
I Shall Maintain Proper Bearing And Grooming.
I Shall Observe Proper Decorum In Meetings.
What is Resolution Number 16?
I Shall Speak Up, Tactfully.
I Shall Speak Clearly And Audibly.
I Shall Make No Excuses For Failing To Meet Expectations.
I Shall Ask Questions.
What are the two Self-Awareness Concept?
Self awareness and Active Listening
Interpersonal and Intrapersonal
Evaluating and Interpreting
Internal and External
Johari Window means?
Joshua Luft and Harington Ingram
John Luft and Harrison Ingham
Joseph Luft and Harrington Ingham
Joseph Tuft and Harington Ingram
It is a technique that helps peoples better understand their relationship with themselves and others.
Self-Awareness Concept
Interpersonal Awareness
Johari Window
Effective Communication
What are the two ideas in Johari Window Model?
Trust and Learning Yourselves
Interpersonal and Intrapersonal
Listen and Speak
Seek first, then understand
What is Johari Window Number 2?
Unknown
Open Area or Arena
Hidden area or Façade
Blind Spot
What is Johari Window Number 3?
Blind Spot
Hidden area or Façade
Open Area or Arena
Unknown
What is Johari Window Number 1?
Open Area or Arena
Hidden area or Façade
Unknown
Blind Spot
What is Johari Window Number 4?
Open Area or Arena
Blind Spot
Hidden area or Façade
Unknown
Known to both self and others
Open Area or Arena
Blind Spot
Hidden area or Façade
Unknown
Known to self but not known to others
Open Area or Arena
Blind Spot
Hidden area or Façade
Unknown
Know to others but not known to self
Open Area or Arena
Blind Spot
Hidden area or Façade
Unknown
Not known to both self and others.
Open Area or Arena
Blind Spot
Hidden area or Façade
Unknown
What is the fifth (5th) in the 7 Habits of Highly Effective People
Be proactive
Seek first to understand, then to be understood
Put first things first
Think win-win
It is the most important skill in life
Active Listening
Speaking
Communication
Understanding
You judge and then either agree or disagree
EVALUATING
PROBING
ADVISING
INTERPRETING
You ask questions from your own frame of reference.
EVALUATING
PROBING
ADVISING
INTERPRETING
You give counsel, advice, and solutions to problems.
EVALUATING
PROBING
ADVISING
INTERPRETING
You analyze others’ motives and behaviors based on your own experiences
EVALUATING
PROBING
ADVISING
INTERPRETING
It is the art of engaging in a conversation in a way that you not only understand what the speaker is trying to convey, but also actively participate in the conversation
Active listening
Communication
Speaking
Understanding
It is a way to show respect to your speaker and focus maximum attention.
Speaker Centered
Reflect First, Respond Later
Framing your Questions
Seek First to understand, then to be understood
This shows tact and discipline
Reflect First, Respond Later
Seek First to understand, then to be understood
Speaker Centered
Framing your Questions
The information you will get is dependent on how you frame your questions
Seek First to understand, then to be understood
Speaker Centered
Framing your Questions
Reflect First, Respond Later
The act or process of using words, sounds, signs, or behaviors to express or exchange information
Communication
Listening
Self-awareness
Johari Window
It is the message originator
Message
Channel
Receiver
Sender
It is the message recipient/interpreter
Receiver
Channel
Sender
Message
It is the content that is being sent or transmitted
Receiver
Channel
Feedback
Message
It is the mode of transmission (mobile call, chat, text, verbal, e-mail, etc.)
Feedback
Message
Channel
Sender
It is the decoding and responding stage of the process
Feedback
Message
Context
Sender
The ____________________ may prevent communication or carry incorrect meaning due to which misunderstandings may be created. Therefore, it is essential for a manager to identify such barriers and take appropriate measures to overcome them.
Environmental barriers
Communication barriers
Interference
Inactive Listening
Example: Language barriers
Semantic Barriers
Psychological Barriers
Organizational Barriers
Personal Barriers
Example: A disturbed person may deliver a polite message angrily
Semantic Barriers
Psychological Barriers
Organizational Barriers
Personal Barriers
Example: High and low power distance between employees
Semantic Barriers
Psychological Barriers
Organizational Barriers
Personal Barriers
Example: Someone keeps suggestion to himself because he feels his suggestion will be cancelled
Semantic Barriers
Psychological Barriers
Organizational Barriers
Personal Barriers
It takes place from face-to-face conversations, group, meetings, telephone calls, video chat, and other.
Oral Communication
Interpersonal Communication
Written Communication
Effective Communication
It refers to the process of conveying a message through writing signs, symbols, drawings, and other
Interpersonal Communication
Written Communication
Oral Communication
Effective Communication
Only the sender will interact to the receiver
Linear Model
Interactive Model
Transactional Model
Communication Model
The sender will interact to the receiver and the receiver will give feedback
Communication Model
Transactional Model
Interactive Model
Linear Model
Both sender and receiver will interact with each other
Interactive Model
Transactional Model
Communication Model
Linear Model
It is our degree of openness to others (both positive and negative context)
Consideration
Openness
Passive
Aggressive
how considerate we are towards how our expression impacts others
Openness
Consideration
Passive
Aggressive
Low openness, high consideration
Passive
Aggressive
Passive-Aggressive
Assertive
Low openness, low consideration
Passive-Aggressive
Assertive
Passive
Aggressive
High openness, low consideration
Passive-Aggressive
Aggressive
Passive
Assertive
High openness, high consideration
Passive
Passive-Aggressive
Aggressive
Assertive
The rule is so simple if there are leaders to respond creatively to that challenge, a great civilization emerges.
Understand and Reflect
Listening and Communicating
Challenge and Response
Send and Receive
The Highlights equality and inequality among workers, Level of Democracy, Distribution of power in an organization, Measured in the perspective of leaders and followers, and Centralization and decentralization of responsibilities
LOW POWER CONCEPT
HIGH POWER CONCEPT
CHALLENGE AND RESPONSE CONCEPT
POWER DISTANCE CONCEPT
A culture that gives great deference to a person of authority
HIGH POWER CONCEPT
LOW POWER CONCEPT
CHALLENGE AND RESPONSE CONCEPT
POWER DISTANCE CONCEPT
It is an index within a culture means that they support a flat organizational structure with decentralized decision-making responsibilities.
CHALLENGE AND RESPONSE CONCEPT
HIGH POWER CONCEPT
POWER DISTANCE CONCEPT
LOW POWER CONCEPT
It is a measurement of the acceptance of a hierarchy of power and wealth by the individuals who make up the general population of a nation, culture, or business.
Accept or Challenge
Power and Challenge Concept
Power Distance Index
Authority and Seniority Concept
Active Listening in simple term is?
"It is important to seek and give feedback for communication to be effective."
"Seek first to understand, then be understood."
"Engage not only to understand what the speaker is trying to convey, but also actively participate in the conversation."
“Hearing What People Are Really Saying”.
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