The Importance of "Build Trust"
Build Trust Quiz
Test your understanding of the key principles of building trust in relationships. This quiz will help you explore the essential elements that foster trust within personal and professional contexts.
- Learn what actions contribute to trust.
- Understand the impact of communication on trust.
- Discover the attributes that can either build or break trust.
Trust is built by:
Doing the right actions everyday, throughout our lives
Being consistent in one's words and actions
Delivering on promises and being reliable
All of the above
Trust is as easy to lose, as it is to build and cultivate
True
False
Using words like "I think", "I'm guessing", "It should" allow clients and advisors to know that we are confident in our answers, and are re-assuring
True
False
Why is empathy, patience, and problem solving important when building trust?
Increase in sales
Strengthens relationships
Better stats results
None of the above
A company's reputation is contingent on the trust it has built over many years
True
False
Why is self-accountability important when building relationships?
It demonstrates self-awareness and humility
Taking responsibility for mistakes instead of blaming others
Someone who can admit mistakes is more trustworthy, as they are honest and transparent
All of the above
Why is making decisions carefully important when building trust?
It's important to think before committing
Being disorganized helps complete tasks
In order to make promises we can't keep
Other
What are some factors that can build distrust?
Giving a 2 minute hold disclaimer
Inconsistent standards and information
Providing case numbers at the end of a call when necessary
Reducing 'dead-air' when on the line with a caller
When corresponding with clients and advisors on a daily basis, these interactions impact the trust they put into the company
True
False
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