Processing Overiew
Processing Overview Quiz
Test your knowledge of processing procedures and best practices with our engaging quiz designed for professionals. This quiz will help reinforce your understanding of key concepts related to customer interactions and processing activities.
- 10 multiple-choice questions
- Focus on practical scenarios
- Instant feedback on your responses
What should you always do after talking to a customer?
Notate account & email processing
Go to the bathroom
Eat lunch
Dance
When you put in a change order, what provider should you change the date in the order itself?
MAW
Spire
Ameren
Spectrum
What is the Processing Queue Code?
6001
6049
6032
6002
When putting disconnections in an account, should you assume that the current service is under the primary account name?
Yes
No
When setting up a conference call, should you make sure you're setting it in the correct time zone?
True
False
What is the first thing you should confirm if a client calls back, for us to process disconnections?
Their current address
If they are local
Their blood type
What date they want disconnections for
When should you email processing?
When a change needs made on an account
When a client calls in, and has a processing question
When a client needs assistance and it is short notice
All of the above
What orders can we not change, after they have already been processed?
Self Installation
Electric
Water
Gas
What notes should you put in [the change order box/account] when putting a change order?
What needs changed
Initials
Date
All of the above
{"name":"Processing Overiew", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge of processing procedures and best practices with our engaging quiz designed for professionals. This quiz will help reinforce your understanding of key concepts related to customer interactions and processing activities.10 multiple-choice questionsFocus on practical scenariosInstant feedback on your responses","img":"https:/images/course1.png"}